Clinic Manager, 1285 ENT RHC

Job Description Join East Hawai'i Health Clinics and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi. Job Description East Hawaii Health Clinics is seeking Clinic Managers to lead the daily operations and performance of the Ear, Nose & Throat clinic in Hilo (1285 ENT RHC). In this role, you will oversee clinic operations, staff performance, patient experience, and financial management while partnering closely with physicians, clinical leaders, and support teams to ensure high-quality, patient-centered care. This is an opportunity to make a meaningful impact by improving access, operational efficiency, and healthcare outcomes for the communities of East Hawai'i.

Key Responsibilities:

Manage the day-to-day operations of multi-specialty outpatient clinics, including scheduling, referrals, registration accuracy, staffing coverage, patient throughput, and workflow optimization. Supervise and develop clinic staff, including receptionists, medical assistants, nurse aides, LPNs, and RNs, while fostering accountability, teamwork, and professional growth. Monitor Epic work queues, authorizations, referrals, registration processes, and revenue cycle workflows to support operational efficiency and clean claim performance. Develop, implement, and monitor clinic policies, procedures, budgets, quality improvement initiatives, and operational plans to achieve organizational and fiscal goals. Collaborate with physicians, leadership teams, Human Resources, and community partners to improve patient satisfaction, employee engagement, and clinic performance. Ensure compliance with all applicable regulatory and accreditation requirements, including HIPAA, CMS, OSHA, Joint Commission, and Hawaii Health Systems Corporation policies.

Education & Experience Required:

Bachelor's degree from an accredited four-year college or university required. Two (2) years of professional administrative, supervisory, or consultative experience in hospital or clinic administration involving clinic operations, budgeting, personnel management, and healthcare program administration. One (1) year of supervisory experience, including planning, organizing, directing, assigning, and reviewing the work of others and developing staff.

Substitutions:

Additional specialized experience may substitute for the required education on a year-for-year basis. A master's degree in healthcare administration, hospital administration, business administration, social work, or nursing may substitute for one (1) year of the required specialized experience.

Preferred Skills:

Strong knowledge of outpatient clinic operations, fiscal administration, budgeting, staffing, customer service, quality improvement, and healthcare regulations. Experience with Epic workflows, referral management, revenue cycle processes, and operational analytics highly desirable. Ability to lead teams effectively, manage multiple priorities, communicate clearly with diverse stakeholders, and drive operational improvements in a fast-paced healthcare environment. Salary posted is effective 7/1/2026 Company Description As the Big Island's leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org , www.honokaahospital.org or www.kauhospital.org . Benefits 13 paid holidays each year (104 hours); 14 (112 hours) during election years

• 21 paid vacation days (168 hours) per year
• 21 paid sick days (168 hours) per year
• Medical, dental, vision, and prescription plans Employee Assistance Program Participation in the State of Hawaii's retirement system Potential eligibility for various student loan repayment & scholarship programs Rates listed for paid holidays, vacation and sick days are for 1.

0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE. Pre-Employment Health Requirements Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation. Pre-Employment Assessments for External Candidates As part of the recruiting process for this position, external applicants (job applicants NOT employed by HHSC's East Hawaii Region) are required to complete pre-employment assessments shortly after application submission. If you are not an employee of the East Hawaii Region of HHSC, you will receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request. Equal Opportunity Employer The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer. Shift Details Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7. Hire Above the Minimum This position is being hired above the minimum step.