Patient Care Coordinator

Patient Care Coordinator | Skin Kahala Luxury Med Spa Skin Kahala is a luxury medical spa in Kahala, founded in 2023.

Our tagline says it best:

Beautiful Skin. Discreetly Done. We're hiring a closer. If you can build instant rapport on a phone call, ask the right questions, handle objections without flinching, and turn a curious inquiry into a booked $2,000 treatment — we want to talk to you. This is not a front desk job. This is a sales role wrapped in luxury hospitality, and the right person will own our phones, our inbox, and our conversion numbers. We already have a front desk team handling check-in and check-out. What we need is someone who lives for the pipeline: working leads, recovering no-shows, re-engaging past patients, and selling memberships. If you've ever been the top performer on a sales board and missed that feeling — this is your seat. What you'll own Converting inbound calls, texts, web forms, and DMs into booked consultations and treatments Outbound calls: lead follow-up, no-show recovery, and reactivating dormant patients Selling the SK Insider Membership and treatment packages with confidence Educating clients on injectables, lasers, hair restoration, wellness and skincare so they choose the right treatment (and the right amount of treatment) Booking and managing the schedule through Boulevard Following up after every consultation and treatment to keep patients moving through their journey Hitting (and beating) monthly conversion and revenue targets Who you are A proven closer. You've sold something — aesthetics, hospitality, retail, real estate, fitness memberships, cars, anything — and you have the numbers to back it up Phone-confident. You actually like picking up the phone. Cold callbacks don't scare you. Objections energize you Naturally consultative. You don't push — you guide. You ask great questions and recommend with authority Polished and discreet. Our patients are professionals, executives, and high-net-worth individuals. You sound like someone they'd trust with a $5,000 treatment plan Organized. You can juggle 30 active leads, a full schedule, and a follow-up list without dropping anything Hungry. You want commission. You want to be the person whose numbers everyone else is chasing Bonus points for 1-3 years in a med spa, aesthetics, dermatology, or luxury hospitality sales role Experience with Boulevard or similar booking/CRM software Existing passion for skincare, wellness, and the aesthetics industry The details Monday-Friday, 9 AM-5 PM Must be based on Oahu Compensation Performance-based High-earning potential Uncapped performance incentives tied to bookings, conversions, and membership sales — top performers can significantly increase their take-home Employee treatment perks (yes, you'll get to experience what you're selling) Growth opportunities within the company

Pay:

$25.00 - $100.00 per hour

Work Location:

In person