Chief Experience Officer

Chief Experience Officer Chapters Living of Council Bluffs Council Bluffs, IA Job Details 4 hours ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Qualifications Collaborate with healthcare professionals Strategic goal setting Team leadership Licensed Nursing Home Administrator Customer satisfaction tracking Data analytics Community relationship building Cross-functional communication Senior leadership

Full Job Description Description:

Responsibilities:

Ensure the efficient and effective day-to-day operations of the community. Provide visionary leadership to the community, setting and implementing strategic goals and objectives. Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents. Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates. Ensure compliance with all federal, state, and local regulations. Foster effective communication and collaboration with associates, residents, families, and physicians. Manage budgets and financial performance to ensure the community's financial success. Develop and maintain relationships with local healthcare providers and other community resources.

Requirements:

Licensure/Certification Requirements:

Nursing Home Administrator Licensure is required in Iowa.

Requirements:

Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required. Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans. Excellent communication, interpersonal, and relationship-building skills. Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders. Experience with data analysis, customer feedback, and customer experience metrics. Passion for delivering exceptional experiences to customers and a commitment to excellence. Ability to think creatively, innovatively, and outside the box to drive results. Our Commitment to You - Executive Benefits at

Chapters Living:

Medical, Dental, and Vision Insurance Employer-Paid Life Insurance Flexible Spending Accounts (FSA/HSA/Dependent Care) Employee Assistance Program (EAP) when enrolled in medical plan Generous Paid Time Off Package Bonus & Incentive Opportunities Benefits start the first of the month following your hire date!