POSITION OVERVIEW

(non-exempt): This position is for a Referral Coordinator and will fill in as needed in the Registration area when the need arises. As Referral Coordinator, this position is responsible for assisting the medical team when referring patients to an internal or external provider, as well as sending all needed documentation to the facility the patient is referred to. The person is also responsible for communicating with the medical staff of

JCHC RHC

Clinics, regarding referrals. In the Receptionist Role, this position is responsible for obtaining correct demographics, insurance information, and other pertinent information that ensures JCHC has the information needed to treat and bill patients. Responsible for promoting patient experience by being courteous and polite to patients and fellow employees.

QUALIFICATIONS

High School Diploma required. Medical Assistant Program completion or one to two years college is preferred. Experience in medical office inclusive of provider scheduling desirable. Knowledge of medical terminology, insurance entry and eligibility processes helpful. Experience with automated systems and knowledge of various PC programs including Microsoft Word and Excel preferred.

ACCOUNTABILITY

Reports to Clinic Nurse Manager

DIRECT REPORTS

None

POSITION-SPECIFIC REQUIREMENTS FOR REFERAL COORDINATOR/ REGISTRATION

REFERRAL

REPRESENTATIVE FUNCTIONS

Handling medical records that need to be scanned into computer system. Copies medical records appropriately as authorized. Responds to inquiry calls from patients or other health care providers. Schedules appointment for clinic visits or referrals Shares information appropriately and timely in accordance with clinic policy Assists with location of medical records. Shares in responsibility of referral work queue assignments with our JCHC Referral Nurse. Attends all required health center meetings and in-services. Performs other related duties as requested, required or assigned.

REGISTRATION FUNCTIONS

Understands the ethics of confidentiality and can be trusted with confidential information. Responsible for prompt, courteous reception and processing of all patients presenting to the clinic. Obtains correct and pertinent information required to complete the registration process in a timely manner. Make patients feel comfortable and welcome in the office. Obtain signatures pertinent to the registration process. Obtain insurance coverage and verify insurance eligibility by sources available. Attempt to collect co-payment for current visit and patient due balance if applicable. Perform entry of collected payment(s) into the computer system using the cash drawer function. Daily balance of individual cash drawer for accuracy. Verify and update all demographic information. Answer the telephone promptly, courteously and professionally. Route calls and/or take messages when appropriate. Ask pertinent questions to schedule appointments appropriately using established scheduling guidelines. Accurately enter patient appointments into computer system. Scan patient information accurately to patient's medical record using appropriate scan matrix rules for documentation type and description labeling. Shares in responsibility of work queue assignments. Performs other related duties as requested or required.

WORK ENVIRONMENT

: Works in a well-illuminated, climate-controlled environment May come in contact with hazardous chemical or treatment modalities Possibility exists of exposure to communicable diseases Involvement in patient care may result in unavoidable work-related illness or injury Work environment is comfortable, with minimal exposure to physical hazards Moderate to loud noise environment when machines/equipment in use Involvement in checking in/moving of supplies may result in unavoidable work-related injury Must be constantly alert for patient/family emergency situations

Location:

Jefferson County Health Center •

JCHC Rural Health Schedule:

Full Time, Days, 4-day work week |

Monday-Tuesday:

7a.m.-5p.m. |

Thursday:

7a.m.-5p.m. |

Friday:

7a.m.-4p.m.