Read This Before You Apply 125 to 150 patients a day come through our doors. Someone has to be the person who knows exactly where every one of them is, what they need, and how to make them feel like the most important person in the building, all at the same time. That person is you, if you're the right fit. We're not looking to fill a seat. We're looking for the person who reads this and says "that's me," not someone who reads it and hopes they can grow into it eventually. If you want a long-term home where you're genuinely valued and where your work matters to real families every single day, we want to meet you. If you're looking for something to hold you over for a year or two, please don't apply. We're not a stepping stone. This is not for you if: You want a job where every day looks the same and nothing is thrown at you You need someone checking in on you every five minutes to know what to do next Busy, fast-moving environments stress you out instead of energizing you You'd rather stay behind a screen than talk to people, all day, every day You're looking for something short-term, not somewhere to build a career What A Day In This Role Actually Looks Like Opening the office. You arrive and set the tone for the whole day. Computers on, music playing (we're a faith-based office, we play Christian music and we're open about our faith, but we're never pushy or in-your-face about it), diffuser going, and the space feeling like somewhere you'd genuinely want to spend your morning: clean, cozy, and welcoming from the moment the door opens. Our office is known for feeling homey and organic, not clinical. That standard starts with you, before a single patient walks in. Running the floor. You are the person who knows where every single patient is at every moment: who's in the waiting room, who's in which eval room, which doctors are open, and who's coming up next. You manage room assignments with real judgment, not just a computer prompt (our calling module helps but it's not perfect, so you're often the one actually solving the puzzle).

That means:

Keeping families with kids together when it makes sense, or splitting them into two rooms when it doesn't Keeping kids near the toy area, and not placing someone else in a room next to a family who's using it Watching doctor availability and waiting room volume in real time so no one bottlenecks and no doctor sits idle Getting the right paperwork to the right person before their evaluation Owning patient accounts. You're doing a mini-audit on every account that comes through: how many visits are in their care plan, how many they've actually used, whether their insurance visits are processing correctly. If something's off, you're the one flagging it to our billing team, before it becomes a bigger problem. Alerts and proactive care. Our care plans trigger alerts at certain visit numbers: a stretch video, an exercise, a product, a therapy. You're getting ahead of these before your shift even starts, not scrambling to catch up. You also know who has a birthday coming up and make sure they get a small cake and feel genuinely celebrated. Hospitality, the real kind. Every patient gets greeted by name. You are the person who has the most contact with every single patient who walks through our doors: a warm hello on the way in, a warm goodbye on the way out. You connect with people without slowing down the flow. You're friendly without being loud. If you've read Unreasonable Hospitality , you already understand what we mean: holding the door, getting someone water before they ask, offering coffee, straightening the chairs before anyone notices they're crooked. This isn't performative. It's because you actually care about the person in front of you, whether you know them or not. Owning the schedule. This is one of the most important parts of the role. You own our "percent kept" number. If 100 people are scheduled and 90 show up, that's a 90% kept rate, and you know exactly where that missing 10% went and why. You follow up with those people, not to hound them, but because you genuinely care whether they're staying on track with their doctor's recommendations, and because it matters for the health of our patients, our reputation, and our office. You're also looking ahead: noticing when a family's summer 11am slot won't work once school starts, and getting ahead of it before it becomes a problem. Knowing what to do the moment a pregnant patient calls to say she's going into labor, and reaching out to her in a way that makes her feel seen and loved, not like a scheduling inconvenience. Making sure special appointments are confirmed and paperwork is done in advance. Nobody has to ask you to think ahead. You already are. Paperwork. Inputting eval sheets and new patient paperwork accurately and consistently throughout the day. Who This Person Is Genuinely loves people and it shows, not performed, real Thrives in fast, high-volume environments and stays calm when things get busy Can hold a baby, direct a patient to a room, and answer a text at the same time, multitasking isn't a nice-to-have here, it's the job Solves problems and finds solutions without needing to be told step-by-step, as long as it aligns with our values and serves the people involved Takes work off other people's plates instead of adding to them High accountability, doesn't complain, reliable, sees the good in the day Comfortable with insurance and financial conversations, or eager to learn (training provided) Always put together and presentable Tech-savvy and comfortable learning new systems Loves kids Sincerely wants to help people, both patients and teammates Looking for a long-term home, not a temporary stop Great backgrounds for this role: hospitality, coffee shops (we've had real success with people who've worked fast-paced coffee shop environments), hotels, churches, teaching, or other high-volume customer service.

Schedule Monday:

8:45 AM

•close (average close 6:45 PM)

Tuesday:

8:45 AM

•close (average close 6:45 PM)

Wednesday:

1:00 PM

•close (average close 6:45 PM)

Thursday:

8:45 AM

•close (average close 6:45 PM)

Friday:

8:45 AM

•2:00 PM Primarily based in our Urbandale office, with occasional shifts in Waukee. To Apply Visit our website (www.thrivefamilydsm.com) and Instagram (@thrivefamilychiropracticdsm) Share 3 things that stood out to you Email your resume and a short intro video (or paragraph) telling us what made you interested in this position to: admin@thrivefamilydsm.com AND operations@thrivefamilydsm.com We will not review your application unless you email your resume and short intro (video or paragraph) to the addresses above AND answer the application questions below. Both steps are required. We know that sounds strict. It's because we're serious about finding the right person, and we think you'll be glad we are once you're on the team.

Job Type:

Full-time Work Location:

In person, Urbandale (primary) with shifts at our Waukee location

Pay:

$17.00

•$20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Gym membership Paid time off Paid training Parental leave Profit sharing Vision insurance Application Question(s): The hours for this position are

M, T, Th:

8:45 AM-close (average close 6:45 PM),

W:

1:00 PM-close (average close 6:45 PM), and

F:

8:45 AM-2:00 PM. Do these hours work for you? Go to our website (www.thrivefamilydsm.com) or Instagram (@thrivefamilychiropracticdsm) and tell us 3 things you learned. Our office phone is for practice members only. We ask that all communication about hiring and applications happen through Indeed. Please type YES to confirm. Your application will only be considered once you've emailed your resume and one paragraph about what made you interested in this position to admin@thrivefamilydsm.com AND operations@thrivefamilydsm.com. Please type YES to confirm this is done.

Work Location:

In person