Requisition ID:

939641 Store #: 00T101 Kirschner Vision Group

Position:

Full-TimeTotal Rewards:

Benefits/Incentive Information Rosin Eyecare was founded in 1930 with the mission of providing Chicagoans excellent eye health services and delivering exceptional vision. In the 90 years since, we've remained completely focused on treating our patients like we would treat members of our own family. This commitment has fueled our success, allowing us to expand across the region and ensure that better vision is never too far out of sight. Our expert team of Optometrists, Ophthalmologists, and LASIK surgeons are dedicated to their specialties and each have extensive training in their respective field. We offer comprehensive eye exams, stylish glasses, and contact solutions, along with a variety of eye health checkups. We're constantly incorporating cutting-edge technology and the latest techniques to provide a modern approach to eye care.\nAs part of our team, you will have access to tailored professional development opportunities to ensure you have the right skills to succeed in your new role. Our people are our strength and are always an integral part of our success. If customer service and fashion/styling is your forte then we would like you to apply at Rosin and allow us to help you break into this field of endless learning and growth.\nRosin is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

\nGENERAL

FUNCTION

This role supports the practice by coordinating the daily administration of doctors, visitors, and patients within the local practice. This position ensures an unsurpassed patient experience by seamlessly linking the doctor and other practice functions together. This role supports establishing the practice as the premier destination for all vision needs within the community.

MAJOR DUTIES & RESPONSIBILITIES

Greets patients without delay.\nPromptly answers the telephone in a friendly and courteous manner.\nOptimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone.\nKeeps patient appointments on schedule by notifying doctor/provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.\nFacilitates reminder calls to patients for appointment confirmation and order pickup notification.\nRecords and updates financial information, collects patient charges, and files, collects, and expedites third-party claims.\nMaintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, partners with Practice Manager to order office supplies, and verifies receipt of supplies.\nProtects patients' rights by maintaining confidentiality of medical, personal, and financial information in accordance with HIPAA.\nDetermines both medical and vision insurance eligibilty in accordance with patients current plan coverage.\nEnsures all office systems are maintained.\nMaintains a safe working environment for all team members and patients.\nMaintains operations by following policies and procedures, reporting needed changes.\nContributes to team effort by accomplishing related tasks as needed.\nWorks weekends and evenings in support of the business needs (varies by location).\nAdheres to attendance and daily time keeping requirements.\nAdheres to all company policies and procedures.\nConsistently maintains proper dress code.\nPerforms other administrative responsibilities as assinged by Practice Manager or as business needs.

BASIC QUALIFICATIONS

High School graduate or equivalent\nMinimum of one year strong customer service skills (internal/ external)\nStrong communicator and listener\nProblem solving ability\nOrganization skills

PREFERRED QUALIFICATIONS

Experience in healthcare\nFamiliarity with in-store technology, such as point-of-sale, patient record systems, and other software applications\nBasic knowledge of services, products, vision insurance plans/coverage and office operations\nStrong interpersonal skills\n

Pay Range:

18.66 - 24.17 This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. We are an Equal Opportunity Employer. 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