Description Job Title:

Patient Services Coordinator I Summary The main focus of the Patient Services Coordinator I position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals. Responsibilities Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience Preparing paperwork to facilitate efficient operation and excellent customer service Answering general inquiries Appointment scheduling Phone reception, patient triage, and escalation to appropriate staff Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents Preparing paperwork to facilitate efficient operation and excellent customer service Check in/out procedures Patient chart management Collection/posting of patient responsibility payments (including copays and deductibles) Insurance verification and Referral management as required Maintain a clean and safe work environment. Other duties as assigned. Requirements Requirements Education High school diploma or equivalent required Certifications/Licensure Not Applicable Experience Minimum one year experience in customer service role (medical office experience preferred) EHR experience (Epic experience preferred) Technical Skills Not Applicable Soft Skills Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public Work may be stressful at times Contact may involve dealing with angry or upset people Physical Requirements Stand or sit for extended periods of time Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.