Division:

Eskenazi Health Sub-Division:

Hospital Req ID:

26690

Schedule:

Full Time Shift:

Days Salary Range:

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis. FLSA Status

Non-ExemptJob Role Summary

The Burn Clinic Patient Scheduling Coordinator performs a variety of clerical and patient service duties necessary to maintain the efficient flow of operations in the Burn Clinic. This position schedules and coordinates appointments consistent with patients' needs and insurance plans, and processes all appropriate paperwork. The Burn Clinic Patient Scheduling Coordinator communicates appropriate diagnostic and clinical information as needed and with all patients in a manner appropriate to their age and developmental stage.

Proactively contributes to Eskenazi Health's mission: Advocate, Care, Teach and Serve with special emphasis on the vulnerable population of Marion County; models Eskenazi Health values of Professionalism, Respect, Innovation, Development and Excellence Essential Functions and Responsibilities Maintains order and organization of office environment; demonstrates proper use of phone equipment and reports equipment needs or repairs; takes and relays messages; maintains a friendly, respectful, helpful attitude towards patients and co-workers

Provides clerical and secretarial support services to clinical outpatient burn staff and other managers as designated, as well as secretarial functions surrounding the outpatient burn program; responsible for filing, faxing and copying

Coordinates all follow-up clinic scheduling between burn nursing, providers and therapy in EPIC; contacts designated clinics daily for needed appointment schedules

Serves as burn clinic referral coordinator and schedules all specialty care appointments for burn patients; makes referral and consultative appointments with outlying services, tests and/or primary care; processes referral instructions from providers and obtains specialty appointments in a timely manner; coordinates patient appointments related to maximum medical improvement with key providers and case managers

Provides accurate diagnosis and clinical information to provider of referred services; maintains accurate referral records

Creates open clinic space through scheduling to allow same day services to be provided for new referrals

Contacts all patients two days prior to their scheduled appointment time to confirm the appointment; makes post discharge follow-up calls; tracks all calls and enters on message spreadsheet

Serves as point person and triages all patient calls coming to burn clinic; responds to/facilitates inquiries from patients, physicians, insurance companies and area hospitals regarding benefits/referrals, etc. in a timely manner; assists OR scheduler with patient notification calls and preparation; establishes effective working relationships with other specialty offices

Manages physician, nurse practitioner, nurse and therapy burn clinic schedules; coordinates monthly burn team meetings and transcribes meeting minutes for the clinic team

Sends failed appointment letters; transcribes notes, dictation, letters and/or other necessary correspondence; initiates correspondence with outside payors as requested; initiates certified letter correspondence with patients as needed if no shows are repeated

Collects statistical data as requested by management team; assists in collection of necessary documents for surgical packets

Serves as patient information liaison between hospitals, insurance companies, physician offices and other departments; directs patients and other requesters in process of obtaining medical records

Completes charge reconciliation for clinics-nursing

Maintains worker's compensation CM contact information; maintains correspondence with worker's compensation CM in reference to clinic notes

Participates in performance improvement process as requested by management team; tracks burn clinic no-show rates and reports monthly

Provides education and clarification to patients regarding their insurance coverage as appropriate

Completes and processes appropriate paperwork in accordance with specific insurance requirements

Builds and maintains all scheduling templates for providers as EPIC superuser for scheduling

Attends weekly complex patient meeting with multidisciplinary team to address scheduling and no show concerns

Creates and maintains clinic databases related to burn registry and spreadsheets related to patients Job Requirements

• High school diploma or equivalent required; Associate's degree preferred
  
• Equivalent work experience and/or training may be considered in lieu of education
  
• Clerical and phone experience required
  
• One year of experience working in a health care setting required
  
• One year of experience working with multiple insurance plans and networks required
  
• Must pass multiple system application exams as applicable Knowledge, Skills & Abilities
  
• Knowledge of hospital and clinic processes and procedures
  
• Working knowledge of multiple insurance plans and networks
  
• Knowledge of medical terminology
  
• Proficiency in Word, Excel, EPIC, and scheduling; minimum typing speed of 35 wpm
  
• Alpha/numeric filing skills
  
• Detail-oriented with strong organizational skills; well-developed problem-solving skills
  
• Effective verbal and written communication skills, including the ability to communicate with patients in a manner conducive to the patient's age and developmental stage; ability to relate in a professional and courteous manner to patients and staff
  
• Ability to interact with patients from all economic, educational, and social backgrounds; and to treat all patients with dignity and respect with high regard to customer service
  
• Ability to operate standard office equipment
  
• Ability to read and understand insurance cards
  
• Ability to prioritize work and devise own work patterns/methods and manage large work volumes
  
• Ability to be flexible to changing work duties and priorities
  
• Ability to read, write and understand English; ability to follow verbal and written instructions and transcribe clinic notes
  
• Ability to multitask with all of the above on an daily basis to maintain optimal work flow Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community.

As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few.