Patient Access Supervisor

Patient Access Supervisor HaysMed

• Patient Access Hays, KS Professional Non-Clinical Full Time, Variable, 8:00-5:00 Req # 3587

Salary Range:

$23.00 - $35.00

Job Summary:

The Patient Access Supervisor - Registration is responsible for the direct supervision and daily operational oversight of Patient Access staff to ensure efficient, accurate, and customer-focused registration services. This role supports the Manager of Patient Access by monitoring productivity, quality, staffing, and compliance while serving as a frontline leader for Patient Access operations. Areas of responsibility may include emergency department registration, hospital registration, inpatient admissions, direct admissions, pre-registration, insurance verification, and communications center functions, as assigned. The Supervisor ensures departmental processes align with revenue cycle best practices, regulatory requirements, and organizational standards, while fostering a highly engaged and accountable team.

Education and Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

• Associate's degree required; bachelor's degree preferred, or equivalent experience.
• Minimum of two years of patient financial services, patient access, or related healthcare experience.
• Minimum of one year of experience in a lead or supervisory role preferred.
• Healthcare revenue cycle experience (required).
• Working knowledge of revenue cycle functions including registration, insurance verification, authorizations, and billing workflows.
• Experience with healthcare IT systems and electronic medical records.
• Meditech experience preferred.
• Maintains and protects confidentiality in all aspects of patient and employee information, including adherence to HIPAA and professional ethics.

Knowledge, Skills, and Abilities Required:

• Ability to communicate effectively with patients, families, physicians, and coworkers using customer service-focused and positive language principles.
• Ability to use appropriate interpersonal skills to motivate staff, address performance issues, and promote teamwork.
• Demonstrates leadership, critical thinking, and problem-solving skills with strong verbal and written communication.
• Ability to identify operational issues, analyze data, and implement corrective actions under the direction of management.
• Demonstrates competency in speaking, reading, and writing the English language sufficient to perform job duties safely and effectively.
• Ability to work in a fast-paced, high-volume healthcare environment.
• Demonstrates flexibility and adaptability in scheduling, assignments, and workflow changes.
• Ability to coach, mentor, and train staff effectively.
• Computer proficiency, including MS Office and EMR systems.
• Working knowledge of departmental workflows and registration best practices.
• Ability to perform duties with limited supervision while escalating issues appropriately.
• Decisions are made within established policies, procedures, and regulatory guidelines.

Essential Duties and Responsibilities:

• Provides day-to-day supervision of Patient Access staff, including assignment of work, monitoring performance, and ensuring appropriate coverage.
• Supports the Manager of Patient Access in the implementation and daily operation of Patient Access programs and initiatives.
• Assists with staff onboarding, training, competency validation, and ongoing coaching.
• Monitors staff productivity, quality metrics, and customer service performance; provides feedback and corrective action as needed.
• Ensures registration accuracy, insurance verification, authorization processes, and compliance with payer and regulatory requirements.
• Assists with schedule management, timekeeping review, and staffing adjustments to meet operational needs.
• Participates in quality assurance efforts and supports process improvement initiatives.
• Escalates operational, patient, or staff concerns to management in a timely manner.
• Serves as a resource for staff regarding workflows, system issues, and complex registration scenarios.
• Collaborates with peers and other departments to support patient flow and revenue cycle performance.
• Assists with patient estimate processes and Good Faith Estimates in compliance with the No Surprises Act, as assigned.
• Promotes a culture of professionalism, accountability, and patient-centered service.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related duties as assigned. This position reports to the Manager of Patient Access.

HIPAA:

This position will have access to the following Protected Health Information to carry out the duties related to their position, based on the following criteria: Primary (Routine Access):

• Patient demographic information: Name, date of birth, address, marital status
• Financial/insurance information: Payer details, account balances, billing and payment information
• Clinical information: Diagnosis, procedures, and visit-related documentation as required for registration Secondary (Exception-Based Access):
• Coding information such as ICD and CPT codes, when necessary for workflow resolution

Functional Demands:

Infection Control:

Initial and ongoing training related to infection prevention, bloodborne pathogens, bodily fluids, and biohazard materials as applicable.

Patient Interaction:

Frequent interaction with patients, families, and clinical staff in person and by phone.

Work Environment:

Primarily office and registration areas within the hospital or clinic setting.