New Patient Coordinator

New Patient Coordinator Resolve Pain Solutions Marrero, LA Job Details Full-time 18 hours ago Qualifications Medicare Commercial insurance knowledge Phone communication Workers' compensation insurance knowledge Medicaid health insurance Medicaid Client interaction via phone calls Full Job Description Position Summary The New Patient Scheduler / Referral Coordinator is responsible for converting all new patient referrals into scheduled visits by accurately processing referrals, contacting patients promptly, and ensuring all documentation and insurance requirements are complete. This role is critical to practice growth, access, and patient satisfaction, serving as the first impression for new patients entering the practice. Key Responsibilities Referral Processing & Workflow Receive and process all new patient referrals. Enter referrals into ReferralMD and eClinicalWorks accurately and same day.

Review referrals for completeness including:

Diagnosis Insurance information Required clinical documentation Assign referrals to appropriate providers and locations based on scheduling guidelines. Patient Outreach & Scheduling Contact new patients within same business day when referrals are received. Schedule initial consultations following provider-specific templates and access standards. Educate patients on appointment expectations, required documentation, and arrival instructions. Send appointment confirmations via phone, text, or portal. Insurance Verification & Authorization Verify insurance benefits and referral requirements. Identify authorization needs and route cases appropriately. Ensure appointments are not scheduled without required approval when applicable. Documentation & System Accuracy Document all patient contact attempts in ReferralMD and eClinicalWorks. Maintain accurate patient demographics and referral source tracking. Ensure clean handoff to front desk and procedure scheduling teams. Performance Metrics & Accountability Meet or exceed access benchmarks: