Operations Manager

Operations Manager 376 Hale Street, Beverly, MA 01915 $24

• $29 an hour
• Full-time $24
• $29 an hour
• Full-time Help Build the Operational Engine Behind Personalized Patient Care Ixcela is growing quickly, and we are looking for a highly organized, proactive Operations Manager to help keep our patient care experience running smoothly from start to finish.

You'll play a central role in supporting patients, coordinating logistics, managing test kit operations, assisting with insurance and credentialing workflows, and helping our clinical and operations teams stay aligned. This is a high-impact role where organization, problem-solving, communication, and attention to detail matter every single day. You'll help ensure patients are prepared for their dietitian sessions, providers have the information they need, test kits arrive on time, and operational systems continue to scale as Ixcela grows. Candidates must commute to Ixcela's office in Beverly, MA, 5 days per week.

• About Ixcela Co-founded by MIT biochemists Drs.

Erika Ebbel Angle and Wayne Matson, Ixcela is pioneering a science-based approach to managing chronic disease through gut health testing and precision nutrition covered by insurance. Our proprietary test and dietitian-guided programs help patients uncover hidden root causes behind low energy, weight challenges, GI troubles, and sleep issues—then take action with personalized care that works. We partner with healthcare providers who want better nutrition guidance for their patients—and who can rely on a dietitian team who delivers consistent results for their patients, while also keeping their practice informed of their patients' care. Ixcela is headquartered in Beverly, MA, where we operate a CLIA-certified laboratory that processes our proprietary blood metabolite testing. As we continue to scale nationally, we are seeking an organized, proactive, and mission-driven Operations Manager to help support our growing patient and provider operations. The ideal candidate is highly organized, detail-oriented, calm under pressure, and energized by solving operational problems. This individual enjoys helping people, managing moving parts, and creating systems that improve the patient experience while supporting internal teams. For more information, visit https://ixcela.com/.

• Role Overview As Operations Manager , you will play a critical role in supporting the day-to-day operations that keep Ixcela running smoothly.

You'll help ensure patients are prepared for dietitian sessions, coordinate logistics for blood test kits, support insurance and credentialing workflows, and serve as a key operational bridge between patients, providers, dietitians, billing, and the laboratory team. This is a highly collaborative role that combines patient operations, customer support, logistics coordination, insurance administration, and provider credentialing support. You'll succeed here if you: Love organizing systems and keeping complex workflows moving Enjoy helping patients and solving problems quickly Thrive in fast-paced environments with many moving parts Are highly detail-oriented and dependable Communicate clearly and professionally with both patients and healthcare providers Want your work to directly improve patient care and company growth Please note: This is a full-time, in-office role based in Beverly, MA.

• What Success Looks Like Your performance will be measured by: Smooth patient session flow and reduced scheduling disruptions Accurate and timely processing of patient referrals and insurance information Efficient shipping, inventory management, and tracking of Ixcela test kits Strong patient satisfaction and customer support responsiveness Accurate operational documentation and billing preparation Timely provider licensing, credentialing, and renewal management•Duties & Responsibilities Patient Operations & Customer Support Manage patient session readiness by confirming completion of forms, tests, insurance information, and intake requirements Help patients reschedule appointments as needed Provide outstanding customer service support via phone, email, and messaging Support patient outreach efforts in collaboration with the Ixcela team Provide technical support for patients accessing telehealth appointments Confirm completed sessions have appropriate documentation finalized Contact patients regarding insurance denials and transition to private-pay workflows when needed Blood Test Kit Operations & Logistics Help assemble, ship, and track Ixcela Blood Metabolite Test Kits Maintain organized inventory of kits and operational supplies Monitor stock levels and coordinate inventory ordering Ensure all kit types are assembled and available as needed Work closely with the Clinical Laboratory Manager on kit fulfillment operations Track shipments and proactively resolve lost or delayed package issues Referral & Billing Operations Process faxed and electronic patient referrals into Ixcela's EMR Verify referral information includes accurate patient and provider information Prepare insurance claims for billing workflows Coordinate with the Insurance Billing Team to prepare claims for submission Confirm cash-pay sessions are properly billed and tracked Licensing & Credentialing Support Support provider licensing and credentialing processes under guidance from leadership Track provider licenses, renewals, and credentialing deadlines across multiple states Support provider CAQH profiles and updates Assist in completing insurance in-network applications for new provider hires Support troubleshooting and follow-up for credentialing-related issues Administrative & Operational Support Process incoming office mail and operational paperwork Assist finance team with operational expense tracking Help manage company calendars related to annual renewals, audits, dues, and contracts Identify operational bottlenecks and recommend workflow improvements Support additional operational projects as Ixcela continues to scale•Skills & Qualifications 2-5+ years of operations, healthcare administration, medical office, care coordination, or customer service experience preferred Experience working in healthcare, telehealth, laboratory, insurance, or clinical environments strongly preferred Exceptional organizational and multitasking skills Strong attention to detail and follow-through Excellent written and verbal communication skills Comfortable managing multiple systems, workflows, and priorities simultaneously Ability to work independently while collaborating across teams Proficiency with Google Workspace, spreadsheets, and operational software systems Bachelor's degree•Preferred Experience (Not Required) Patient intake, care coordination, or medical office experience Insurance verification experience Experience with Practice Better, EHR systems, or CRM tools Healthcare, nutrition, or wellness industry exposure•Benefits include: Three weeks paid vacation Medical & Dental Insurance Eligibility for Employee Stock Option Plan Requirements when applying for this position: Submit resume Answer the application questions The interview process will include reviewing example session notes.

Pay:

$24.00

• $29.

00 per hour

Benefits:

Dental insurance Health insurance Paid time off Application Question(s): What interests you most about helping patients navigate nutrition care and working with a dietitian team like Ixcela? In this role, you may be managing multiple patient conversations, scheduling appointments, and updating records throughout the day. What systems or habits help you stay organized? This role involves speaking with patients on the phone daily to guide them through tasks such as sending in their Ixcela test kit, troubleshooting technology issues with logging into telehealth sessions, and discussing billing questions. How comfortable are you having these conversations? Ixcela partners with healthcare providers and clinics that may require adherence to their vaccination and workplace health policies. Are you able to comply with these requirements? Ability to

Commute:

Beverly, MA 01915 (Required)

Work Location:

In person