A Clinical Coordinator coordinates operations and oversees medical assisting staff in a clinic or medical department. Responsibilities include supervision of day-to-day operations, management of business aspects, HR duties within the team.
Full Time, 40 hours a week (Part-time training to start then more hours will be added)
Work Schedule :
Schedule TBD Hourly Rate :
$29/hour This is not a traditional front desk role. This is a hospitality role for someone who loves creating memorable experiences and making people feel genuinely special! Roddy MedSpa is a hospitality-first medical aesthetics practice focused on natural results, thoughtful care, and creating an experience patients remember. We are seeking a Front Desk / Patient Experience Coordinator who understands that the front desk is the emotional center of the practice. This role is ideal for someone with experience in a medspa, aesthetic practice, dermatology office, or luxury service environment who loves making people feel seen, valued, and genuinely cared for. The most important part of this position is surprising and delighting patients . You will be responsible for creating thoughtful, personal moments that make patients feel celebrated in unique and memorable ways. You will be given a budget and expected to research patients, notice meaningful life moments, and find creative ways to elevate their experience. We are looking for someone who is highly personable, creative, organized, and deeply invested in the happiness of others.
Key Responsibilities:
Patient Experience & Hospitality:
Create a warm, polished, luxury experience from the moment a patient walks in the door Make patients feel remembered, appreciated, and personally cared for Research upcoming patients and identify opportunities to surprise and delight them in thoughtful, creative ways Use a hospitality budget intentionally to create memorable moments for birthdays, milestones, life events, and meaningful personal details Help Roddy MedSpa deliver a level of hospitality that feels exceptional and unmatched in the market
Front Desk & Communication:
Welcome patients, answer phones, respond to texts, and manage day-to-day front desk communication Maintain a calm, polished, and organized front desk environment Communicate professionally and confidently with patients in person, by phone, and over text
Scheduling & Patient Flow:
Manage provider schedules and support efficient appointment flow Confirm appointments, manage waitlists, and help fill open schedule gaps Support pre-booking and rebooking efforts to help maintain schedule density
Memberships, Upgrades & Checkout:
Confidently explain Beauty Bank memberships to patients Comfortably recommend treatment upgrades, add-ons, and skincare when appropriate Process payments, memberships, and retail purchases accurately
Operational Support:
Ensure forms, patient flow, and front desk systems are handled smoothly Help maintain brand standards across the patient experience Support team operations in a way that protects both hospitality and revenue
Ideal Candidate Profile:
The ideal candidate is not just friendly. They are the kind of person who naturally notices details, remembers what matters to people, and gets genuine joy from making others feel special.
They are someone who:
Loves hospitality and creating standout experiences Is highly personable and emotionally intelligent Is creative and thoughtful Is organized and able to manage a busy environment Is comfortable discussing memberships, upgrades, and aesthetic services Can balance warmth with professionalism Takes initiative and does not wait to be told how to make something better Minimum 3 years experience in a similar role
Personality Traits We're Looking For:
We are looking for someone who is: Warm and polished Highly personable Creative and thoughtful Naturally hospitable Emotionally intelligent Organized and detail-oriented Confident, professional, and proactive Above all, this person should deeply care about the happiness of others and take pride in making people feel celebrated.
Benefits :
Bonus potential 401k and Medical Insurance Why Work at Roddy MedSpa Roddy MedSpa is building something special. Our goal is to become the Michelin Star medspa —not because that formally exists, but because that is the standard we aspire to. We want to be known for a level of hospitality, detail, and patient experience that is rare in this industry. We are also proud to be the official sponsor of the New England Patriots Cheer Team and Miss Massachusetts USA , which means this role includes opportunities to interact with high-profile patients and be part of a brand with strong visibility and exciting partnerships. This is a chance to join a growing medspa that cares deeply about excellence, hospitality, aesthetics, and creating experiences patients talk about long after they leave. How to
Apply:
Please submit a resume and a cover letter detailing your experience and why you would be a great fit for this role at Roddy MedSpa.
