Patient Experience Director & Treatment Coordinator

Patient Experience Director & Treatment Coordinator Coastal Dental Arts - 1.0 Peabody, MA Job Details Full-time From $26 an hour 1 day ago Benefits Dental insurance Paid time off Uniform allowance 401(k) matching Employee discount Retirement plan Qualifications Teamwork Sales Fine dining experience Greeting customers Relationship management Empathy Full Job Description Watch this short video from Dr.

Peter Brzoza:

https://youtu.be/0v6IDFy-cbk At Coastal Dental Arts, we don't just fix smiles—we restore confidence. Many of our patients require large, life-changing dental care, and deciding to move forward with that care takes courage, trust, and a world-class experience. We believe that the best people to guide patients through this journey aren't traditionally from healthcare—they are from hospitality . We are seeking a Patient Experience Director & Treatment Consultant who is a master of first impressions, a deep listener, and a natural closer. This is a role for a hospitality leader who wants to trade the grueling hospitality hours (late nights, weekends, holidays) for a professional career where their gift for connecting with people genuinely changes lives. Why This Role Exists (The Real "Why") When a patient walks in needing significant dental work, they are often anxious, overwhelmed, or embarrassed. Your job is to be their advocate, their guide, and their anchor. When this role is done well: Patients feel an immediate sense of luxury, warmth, and emotional safety. Complex clinical plans are translated into clear, exciting, and digestible next steps. Financial conversations feel like collaborative problem-solving, not a sales pitch. The gap between "I need this" and "I'm ready to start today" is closed with confidence. Your job is not to sell dentistry through pressure; it is to create an experience so exceptional that saying "yes" to their health is the natural next step. What You Will Do The Art of the "Set" (First Impressions): Curate the initial experience for our high-value cases. You will welcome them, learn their story, discover their fears, and set the stage before the doctor even walks into the room. The Art of the "Close" (Consultation): Sit down with patients post-exam to review their customized treatment plans. You will handle objections, present financial options, navigate insurance realities, and confidently ask for the commitment to start treatment.

Hospitality Leadership:

Infuse a 5-star concierge culture into our entire front-facing team. You will set the tone for how phone calls are answered, how guests are greeted, and how follow-ups are handled.

Relationship Management:

Act as the dedicated concierge for patients mid-treatment, ensuring they feel cared for from their first consultation to their final reveal. Who You Are (Even If You're New to Dental) Experience in dentistry is not required. A background in premium hospitality, luxury retail, fine dining management, or high-end guest services is highly preferred. We are looking for someone who:

Possesses Emotional Intelligence:

You can read a room instantly and adapt your energy to match a patient who is nervous, skeptical, or excited. Is Driven by

Results:

You love the thrill of a "yes." You view closing a case not as a sales win, but as a success story for the patient's health. Communicates with

High-Level Polish:

You speak and write with elegance, clarity, and warmth.

Embraces Accountability:

You want your performance to be measured because you are confident in your ability to deliver.

Is Coachable:

You are eager to learn the clinical side of dentistry and master the specific psychology of healthcare consultations.

Why You'll Love Growing With Us The Hospitality Trade-Off:

Keep the human connection of hospitality, lose the midnight shifts and holiday chaos.

Supportive Leadership:

Clear expectations, open communication, and real partnership with Dr. Brzoza.

Personal Wellness:

Comprehensive Dental Insurance + Fully Covered LifeTime Fitness Membership .

Future Focused:

Retirement Match Program.

Shared Wins:

Uncapped performance-based bonuses tied directly to case acceptance, alongside Quarterly Celebrations.

Professional Presence:

Uniform/Apparel Allowance.

Pay:

From $26.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Paid time off Retirement plan

Work Location:

In person