Patient Service Coordinator I Pediatric Health Care Associates - 5.0 Peabody, MA Job Details Full-time $19 - $27 an hour 10 hours ago Benefits Dependent care reimbursement Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Opportunities for advancement Flexible schedule Life insurance Qualifications Collaborate with healthcare professionals Computer operation Teamwork Electronic health records (EHR) management Writing skills Medical scheduling High school diploma or GED Attention to detail Computer skills Clinic administrative experience Full Job Description Pediatric Health Care Associates (PHCA) is an established pediatric practice that has provided comprehensive primary care services to children and adolescents across the North Shore of Boston for over 50 years. The philosophy of PHCA has always been to provide high-quality, comprehensive healthcare that supports the health, safety, and well-being of the patients and families it serves. Partnering with families through compassionate, comprehensive, and convenient care is central to the PHCA approach. The practice offers a broad range of clinical services and appointment availability while maintaining a consistent commitment to family-centered care across its locations. PHCA is dedicated to delivering accessible, coordinated, and patient-focused services in a professional and collaborative environment. PHCA values a diverse workforce that contributes to operational excellence, teamwork, and positive patient experiences.

Position Summary:

The Patient Service Coordinator I works under close supervision to support the administrative operations of a pediatric clinical practice and ensure a positive, family-centered patient experience. This role serves as a primary point of contact for patients and families, coordinating front desk activities and facilitating access to care. The PSC I performs a variety of administrative and customer service functions requiring foundational knowledge of practice operations, scheduling processes, and insurance workflows, while demonstrating professionalism, empathy, and attention to detail.

Key Responsibilities:

• Provides positive, respectful, and family-centered customer service to patients, families, and caregivers; responds to routine inquiries and escalates complex concerns as appropriate
• Greets, registers, and checks in patients; verifies and updates demographic, insurance, and guarantor information; assists with patient portal enrollment and access
• Schedules, reschedules, and confirms patient appointments under established guidelines; monitors daily schedules and communicates with team members to support patient flow
• Prepares routine forms and documentation for patient visits; ensures required consents and documentation are completed
• Collects copayments and outstanding balances and ensures accurate documentation of transactions
• Performs basic insurance eligibility checks using standard workflows and escalates discrepancies or complex coverage issues
• Answers, screens, and routes incoming calls; retrieves and responds to routine messages and escalates clinical or urgent concerns appropriately
• Processes incoming documents, including faxes and forms; ensures accurate scanning, indexing, and routing within the medical record
• Completes assigned administrative work queues and routine follow-up tasks under guidance
• Communicates effectively with clinical and administrative staff to support coordination of care and resolve routine issues
• Participates in team huddles, trainings, and departmental initiatives; supports process improvement efforts and adoption of new workflows
• Maintains a clean, organized, and welcoming front desk and waiting area, contributing to a safe and child-friendly environment

Minimum Qualifications Education:

• High School Diploma or GED required

Experience:

• Prior customer service or administrative experience preferred
• Basic computer skills and ability to learn electronic medical record (EMR) systems

Core Competencies:

• Demonstrates strong customer service skills and a commitment to family-centered care
• Communicates clearly and effectively, both verbally and in writing
• Exhibits empathy, professionalism, and cultural sensitivity in interactions
• Demonstrates attention to detail and accuracy in administrative tasks
• Ability to work collaboratively in a fast-paced clinical environment
• Recognizes when to escalate issues and seeks guidance appropriately Base pay offer is determined based on skills, experience, education, certifications, and a variety of other job-related factors.

The posted pay range reflects the expected range for this role; actual offers may vary within that range based on individual qualifications and organizational needs. Base pay is one component of a comprehensive benefits package that includes flexible schedules and affordable health, vision, and dental insurance.

Equal Opportunity Employer:

Pediatric Health Care Associates (PHCA) is an equal opportunity employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Pay:

$19.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Dependent care reimbursement Flexible spending account Health insurance Life insurance Opportunities for advancement Paid time off Vision insurance

Work Location:

In person