Plastic Surgery Patient Care Coordinator

Plastic Surgery Patient Care Coordinator Landford Plastic Surgery Chevy Chase, MD Job Details Full-time From $75,000 a year 22 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer follow-ups Spanish Sales negotiation Patient follow-up care Patient question and concern management Medical pre-procedure screening Working in the beauty industry Phone communication Client rapport building Brand awareness Mid-level Medical administrative support Phone customer support Overseeing care coordination Medical records Client retention Task prioritization Time-based sales targets Activity sales targets Cost estimate preparation Cost estimates Beauty & cosmetics sales Deposits Patient services management Patient education Managing patient records Care coordination Communication skills Sales follow-up Patient scheduling via phone Full Job Description

• Patient Care Coordinator
• Landford Plastic Surgery / Wilmina Landford, MD
• Chevy Chase, Maryland

• Job Summary:

• We are seeking an exceptional
• Patient Care Coordinator
• to join our team at Landford Plastic Surgery.

The successful candidate will have a passion for providing a world-class experience and delivering outstanding customer service, while coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high-end customer-facing positions who thrives in a dynamic and patient-focused environment that is centered around wellness and beauty from the first point of contact to post-procedure care. A strong sales mindset is essential—this role involves making up to 50 outbound calls per day to schedule procedures and follow up with patients.

• Key Responsibilities:

• Patient Experience Excellence Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery Strive to exceed sales targets while ensuring patient satisfaction through exceptional service Drive brand awareness and convert new leads to surgical procedures Coordination Leverage sales experience to guide patients through the decision-making process Educate potential patients on available procedures and aesthetic treatments Review expectations and successfully screen qualified patients Patient Care Work closely with Dr.

Wilmina Landford to schedule and prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each step Provide cost estimates, schedule procedures, prepare and communicate surgical fees, and collect deposits and payments. Coordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experience Develop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressed Provide superior customer service throughout every touchpoint Administrative Duties Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responses

• Qualifications
• Preferably 2 years experience in a sales or customer/patient-facing role preferably within the beauty, skincare, or medical aesthetics Foundational knowledge of plastic surgery Proven ability to make up to 50+ outbound phone calls daily Strong interpersonal and communication skills with a talent for building rapport for an elite patient experience Strong negotiating skills to persuade and influence others Passion for providing white-glove customer service and creating memorable patient experiences High attention to detail and ability to multi-task in a fast-paced environment Self-motivated with a drive for results consistent with a proven track record of exceeding sales goals Participates and works well in a team-based environment A professional, polished appearance and demeanor with a proactive approach to problem-solving •

What We Offer:

• A dynamic and supportive environment within a highly respected practice Competitive base salary with monthly performance-based incentives to increase overall compensation.

Paid time off Paid holidays Comprehensive benefits package Professional growth and development opportunities---If you are passionate about elite patient care, and are eager to help transform lives through aesthetic medicine, we encourage you to apply.

Job Type:

Full-time Pay:

From $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What do you know about the plastic surgery industry, and how would you stay up-to-date on new trends, technologies, and procedures to effectively communicate with patients and support the practice's goals? Why do you believe your are the best fit for the patient care coordinator role? Tell me about a time you had to to manage multiple urgent tasks or patient/client needs at once. How did you prioritize your work and what was the outcome? Describe a situation when a patient/client disagreed with you or expressed frustration. How did you handle the objection and turn the situation around? Can you tell me about a project, process, or initiative you worked on over several years that you helped build, improve, or maintain over time? What kept you motivated and what impact did you have? Tell me about a time when you had to adapt quickly in a fast paced environment. How did you manage the transition for yourself and others? Are you conversational in Spanish?

Work Location:

In person