Patient Service Coordinator - Full Time

Patient Service Coordinator Position•

Full Time Hours:

7:30 am•4:00pm

Position Type:

Full Time 37.5•40 hours

Hiring Time Frame:

Hiring Immediately Johns Hopkins Regional Physicians•Park Medical Associates•

Internal Medicine Roles and Responsibilities:

The Patient Service Coordinator coordinates activities and all administrative tasks for patients and their designated physicians. This position requires initial and follow-up care coordination within a multifaceted clinical office. This position requires the candidate to regularly contact patients, patient families, physicians, insurance companies, and third-party insurance companies related to patient care. Professionally and efficiently answer phone calls, schedule appointments, and call patients Greet all patients and visitors in a prompt and courteous manner Responsible for loading or confirming insurance, demographic, and pharmacy information into the EMR system Provide administrative support to one or more physician Provide administrative support for medical matters on behalf of the physician Provide quality service and support in a variety of areas which may include, but is not limited to, scheduling, registration, and care coordination Schedule and coordinate referrals, prescription refills, and lab testing for patients. Provide instructions to patients on pretesting procedures and preparing paperwork as needed Provide quality support and assistance to patients accessing EMR Portal and explain portal messaging Enter daily charges accurately and punctually Responsible for collecting copays and outstanding balances from patients Responsible for managing all documents by scanning, filing, faxing, and uploading during each patient check-in Responsible for maintaining a neat and organized work area Provide backup support or leave coverage to other patient service coordinators Other duties as assigned by management or physicians

Qualifications and Educational Requirements:

High School Diploma Minimum of two-year work experience in a medical office preferred Comprehensive knowledge of medical terminology preferred Comprehensive knowledge of insurance terminology and insurance plans Customer service skills required Computer and Technology Skills required Organizational Skills and proofreading skills required Demonstrated ability for self-direction, initiation, and handling of multiple tasks required Demonstrated ability to work independently and as part of a team required Prior eClinicalWorks experience is preferred Prior EPIC experience is preferred Proves stability in previous positions

REQUIRED

Job Type:

Full-time Pay:

$19.00•$21.00 per hour

Benefits:

401(k) Bereavement leave Dental insurance Free parking Health insurance Paid jury duty Paid orientation Paid time off Vision insurance Application Question(s): Have you worked in health care within the last 3 years?

Experience:

Medical receptionist: 1 year (Required) Ability to

Commute:

Lutherville-Timonium, MD 21093 (Required)

Work Location:

In person