Clinic Operations Manager

Clinic Operations Manager Chesapeake Acupuncture and Integrative Medicine Odenton, MD Job Details Full-time From $45,000 a year 4 days ago Benefits Health insurance Paid time off Professional development assistance Qualifications Phone communication Team leadership Clinical information systems Customer relationship management Leading team collaboration initiatives

Full Job Description Clinic Operations Manager Starting Pay:

$45,000/year + Performance-Based Growth Opportunities Job Summary Do you thrive in a fast-paced, patient-centered healthcare environment? Are you organized, proactive, and motivated by creating an experience where every patient feels genuinely cared for? We are seeking a Clinic Operations Manager who will take ownership of daily operations, drive team accountability, and ensure our systems and patient experience are executed at the highest level. This is not a passive administrative role.

This is a leadership position for someone who takes initiative, solves problems, creates structure, and helps drive a growing clinic forward. Your work will directly support Chesapeake AIM's growth goals, including maintaining 120+ treatments per week, optimizing schedule utilization, and helping the clinic achieve a 35%+ profit margin through operational excellence and patient retention. Who We Are Chesapeake Acupuncture & Integrative Medicine (Chesapeake AIM) is a rapidly growing, results-driven integrative medical clinic specializing in complex and chronic conditions that haven't responded to standard medical interventions. Our goal is to reduce pain and suffering and help patients regain their quality of life through a combination of advanced therapies and traditional medicine. We deliver comprehensive care and a five-star patient experience at every touchpoint. The Role We are seeking a Clinic Operations Manager to take ownership of the day-to-day operations of the clinic. This role reports directly to the clinic owner and will oversee front office operations while supporting team accountability and clinic-wide operational systems.

You will be responsible for:

Driving systems and operational efficiency Leading team accountability and communication Maintaining high patient experience standards Identifying and solving operational problems proactively Ensuring consistency across scheduling, systems, workflows, and follow-up The right person is a self-starter, problem solver, and leader who does not require micromanagement. What You'll Be Responsible For Operations & Systems Ownership Own and manage daily clinic flow to ensure a seamless patient experience Identify inefficiencies and implement process improvements Ensure all systems (EHR, CRM, scheduling, patient communication workflows) are executed consistently and correctly Maintain high operational standards across all patient touchpoints Ensure operational accuracy and follow-through across administrative systems Team Leadership & Accountability Lead, coach, and hold team members accountable to performance standards Support hiring, onboarding, and training of new team members Reinforce a culture of ownership, professionalism, consistency, and accountability Address issues directly, calmly, and proactively Support communication and coordination between front and back office teams Patient Experience Ensure every patient interaction is warm, professional, and detail-oriented Support consult flow, patient communication, and follow-up systems Reduce no-shows through proactive outreach and systems execution Help create a five-star patient experience from first phone call through ongoing care Success Metrics / KPIs Success in this role will be measured by your ability to improve both patient experience and operational performance.

Key indicators include:

Maintain 90-95% schedule utilization Reduce and maintain no-show rate below 5% Ensure 98%+ accuracy in collections and operational systems Maintain a consistent five-star patient experience Drive team accountability, communication, and operational consistency Your First 90 Days During your first 90 days, you will: Learn our systems, workflows, and patient experience standards Work closely with the owner and leadership team Gain a deep understanding of our scheduling, communication, and operational processes Begin identifying inefficiencies and opportunities for improvement Gradually take ownership of team accountability, systems oversight, and daily clinic operations You will be supported through structured onboarding, ongoing feedback, and clear expectations designed to help you succeed in the role.

Who You Are You are:

Highly organized and detail-oriented A self-starter who takes initiative without being asked Comfortable making decisions and solving problems independently Calm, professional, and patient-focused A strong communicator who can lead and hold others accountable Energized by a fast-paced, high-standard environment Motivated by helping both people and systems improve Requirements Must-Have 3+ years of experience in a healthcare, chiropractic, medspa, or related office setting Proven ability to lead or supervise a team in a service-oriented environment Strong organizational skills and impeccable attention to detail High level of tech comfort: able to learn EHR, phone systems, CRM tools, and workflows quickly Excellent communication skills with a calm, patient-centered demeanor Ability to make independent decisions, solve problems, and own outcomes without micromanagement Reliable references Preferred Experience in integrative medicine or holistic health settings Experience managing a team, including hiring, coaching, and accountability conversations Familiarity with patient financial counseling Prior responsibility for scheduling systems or operational process improvement Why You'll Love Working With Us Purpose-driven environment where you directly support and witness patient healing and transformation High-standard, growth-oriented culture with hands-on training, feedback, and support Consistent Monday-Friday schedule with occasional outreach/community events Competitive pay with performance-based increases and bonus opportunities Paid Time Off Health Insurance or Health Stipend Growth Opportunity This role is designed for someone who wants to grow. As Chesapeake AIM continues expanding, this position will evolve into increased leadership, operational oversight, decision-making authority, and team management. The right candidate will play a key role in helping remove the owner from day-to-day operations and shaping the future growth of the clinic. Performance-based compensation increases and leadership growth opportunities are available for the right person. Ready to Lead With Heart? If you're driven by meaningful work and inspired to elevate both patient care and team excellence, we'd love to meet you. Please send your resume AND cover letter with the subject line: "Uncut Gem"

To:

chesapeakeaimhiring@ gmail.com Tell us why you are the perfect candidate for this role. Our Mission To serve as many patients as divinely possible, to improve their lives by expressing their potential; reducing pain and suffering wherever possible by applying the principles of Chinese Medicine and combining these principles with advancing technology to enable our patients to live their lives to the fullest.

Pay:

From $45,000.00 per year

Benefits:

Health insurance Paid time off Professional development assistance

Work Location:

In person