Patient Service Coordinator (Division of Cardiology)

Patient Service Coordinator (Division of Cardiology) Johns Hopkins University•4.0 Towson, MD Job Details Full-time $16.20•$28.80 an hour 16 hours ago Qualifications High school diploma or GED Full Job Description Towson, MD, United States Find out how well you match with this job Job description Working at JHU Affiliated Office Address Towson, MD, United States Requisition

ID 121169

Date Created May 05, 2026 Job Function Clerical/Administrative Support Exempt Status Non-Exempt Shift Type Full Time Schedule Mon•Fri 8:30•5:00 Worksite 15-

MD:

JH at

Towson Work Modality On-site:

90-100% of hours worked on-site We are seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at GBMC. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. Specific Duties & Responsibilities Schedules patients for laboratory tests, medical examinations, and consultations. Relays information to patients regarding preparation for laboratory tests and examinations. Coordinates visits either within the department or between several departments. Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Prints and mails directions, maps, fee schedules, and department specific information to patients. Sends medical questionnaire forms to patients to obtain missing information. Verifies and enters pre-registration and insurance information into the computer system and prepares daily printed schedules for designated areas. Obtain and /or verifies patient's demographic data by phone or in person. Confirms appointments by telephone and/or mail. Fills vacancies due to cancellations. Obtains pre-certifications as required by patients' health care insurers or managed care providers. Registers patients for clinical appointments using computerized database. Assists patients or family members with completion of medical insurance forms. Informs patients of costs or care being provided, and guides them to appropriate resources for further information, guidance, or assistance. Arranges or assists in arranging patient transportation. Answers phones and provides routine information to callers. Handles administrative tasks of admission when a patient has to be admitted to the hospital. Reviews patient charges and extracts chargeable items. Collects time of service payments, issues receipts, and prepares cash settlement records. Assigns diagnostic and procedures codes to charge vouchers for computer input. Enters patient charges into computer system. Discusses patient charges, if appropriate, with patients and/or patients' families. Evaluates eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources. Refers patient to appropriate office and ensures application for funds has been made. Prepares patient's statement of charges and reviews with patient. Assists with basic insurance and third-party queries and explains payment policies. Other duties as assigned. Minimum Qualifications High school diploma or graduation equivalent. One year work experience in customer service. Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula. Preferred Qualifications Two years of related work experience.

Classified Title:

Patient Service Coordinator Role/Level/Range:

ATO 40/E/02/OD

Starting Salary Range:

$16.20•$28.80 HRLY ($46,800 targeted; Commensurate w/exp.) Employee group:

Full Time Schedule:

Mon•Fri 8:30•5:00

FLSA Status:

Non-Exempt Location:

JH at Towson Department name: SOM DOM Cardiology Personnel area: School of Medicine Total Rewards The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/. Education and Experience Equivalency Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

JHU Equivalency Formula:

30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job. Applicants Completing Studies Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date. Background Checks The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function. Diversity and Inclusion The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law https:

//www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf Accommodation Information If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at . For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/. Vaccine Requirements Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly. The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.