A Healthcare Administrator directs and coordinates delivery of health care and medical services. Manages finances and recordkeeping and communications with medical staff. Works to improve quality and efficiency. May run smaller medical practices or work in specialized areas within large hospitals or health care systems.
At Myndpath Psychiatry & Medical Associates, we're committed to delivering compassionate, patient-centered care that empowers individuals and strengthens communities. Our team thrives on collaboration, innovation, and clinical excellence—and we're looking for a Medical Administrator (Front Desk Staff) who shares our mission.
Role Overview:
The Medical Administrator (Front Desk Staff) is the primary face and voice of our practice, managing the critical start and end of the patient journey. This role requires a unique blend of high-efficiency administrative skills and deep empathy. You will manage a high-volume workflow that includes booking same-day sick calls, scheduling primary care appointments, and organizing psychiatric medication management visits, all while ensuring a welcoming, stigma-free environment.
Qualifications:
Patient Intake & Reception:
Welcoming Environment:
Greet patients and visitors warmly, ensuring a compassionate, professional, and entirely confidential environment.
Check-In/Check-Out:
Verify patient identities, update demographics, manage the patient queue, collect co-pays/balances, and set clear expectations regarding wait times.
Compliance Documentation:
Securely obtain and document informed consent, intake packets, release forms, and HIPAA acknowledgments.
Scheduling & Communication:
Multi-Line Phone & Queue Management:
Manage high-volume phone lines and emails; effectively route messages to clinical staff and providers.
Strategic Appointment Scheduling:
Coordinate complex schedules across primary care and psychiatry, appropriately slotting in urgent, same-day sick visits alongside routine follow-ups.
Insurance & Billing Operations:
Insurance Verification:
Utilize payer portals and clearinghouses to verify insurance eligibility, confirm benefits, and document co-pays or authorizations before the visit.
Payment Collection:
Accurately process and post payments, handle multiple payment methods, issue receipts, and coordinate directly with the billing department regarding complex inquiries.
Office Operations & Practice Support:
EHR Maintenance:
Input precise administrative data into the EHR system, including chief complaints, allergy alerts, pharmacy preferences, and insurance details.
Office Efficiency:
Maintain front office forms, coordinate incoming/outgoing mail, faxes, and medical records requests, and assist clinical staff with administrative paperwork.
Minimum Required Education:
High school diploma or equivalent (associate degree in healthcare administration, business, or related field is a plus).
Minimum Required Experience:
3-5 years' experience in medical front desk, customer service, or clerical role; experience in an integrated primary care or mental health setting is highly valued.
Other Skills Required:
Strong computer proficiency, including standard MS Office applications and advanced knowledge of Electronic Health Record (EHR) systems and standard diagnostic/lab equipment. Solid understanding of basic medical terminology, health insurance basics, and patient billing procedures. Strict Adherence to
HIPAA:
A deep commitment to maintaining absolute patient privacy and confidentiality.
Demeanor:
Ability to remain calm, grounded, and deeply empathetic under pressure, particularly when interacting with clients experiencing acute stress or mental health challenges.
