Patient Care Coordinator

Patient Care Coordinator Bloomfield Hills, MI 48302 $25.96 - $30.00 an hour - Full-time $25.96 - $30.00 an hour - Full-time Cultured Wellness | Culture Collective About Culture Collective Culture Collective is an integrated healthcare collective built on one belief: We Sell Confidence. Through the integration of Beauty Culture and Cultured Wellness, we deliver aesthetic and functional medicine through a structured, protocol-driven model focused on long-term patient outcomes. We operate through systems, discipline, and elevated standards of care. Role Overview Cultured Wellness is seeking a full-time Patient Care Coordinator to own the front-end patient experience and support structured wellness programs. The Patient Care Coordinator is a critical revenue and experience seat within the Culture Collective ecosystem. This role exists to ensure that every patient interaction — from first inquiry to long-term retention — reflects our standards of clarity, consistency, and professionalism. You are not just "working the front desk." You are protecting the integrity of the Elite Patient Journey™ while supporting conversion, scheduling precision, and patient retention. We are looking for someone polished, consultative, detail-oriented, and accountable. Responsibilities Front desk ownership and patient experience Inbound and outbound lead follow-up Convert inquiries into booked and completed appointments Educate patients on programs, services, and membership options Coordinate provider schedules for efficient patient flow Maintain accurate EMR documentation Execute structured follow-up and retention initiatives Support membership enrollment and patient education Uphold scheduling accuracy and operational systems Maintain HIPAA compliance and service standards Qualifications 2+ years of experience in medical aesthetics, wellness, or a high-end healthcare environment Demonstrated success converting leads into scheduled appointments Strong consultative communication and customer service skills Experience using scheduling software and EMR systems Highly organized with strong follow-through Ability to work in a structured, performance-driven environment

Preferred:

Experience with aesthetics, wellness, hormone optimization, injectables, or membership-based models Why Join Culture Collective?

Growth:

Exposure to both patient care and revenue-driving operations within a structured system.

Impact:

Play a direct role in patient experience, retention, and organizational growth.

Environment:

A disciplined, systems-based organization that values clarity and execution.

Culture:

A team that prioritizes integrity, accountability, and elevated service standards. Schedule & Compensation Full-time | Monday-Friday | 9:00 AM - 6:00 PM Competitive base compensation with performance incentives Paid Time Off (PTO) Health insurance benefits 401(k) with employer match Employee treatment discounts

Pay:

$25.96 - $30.00 per hour

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person