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Michigan Small Business Development Center - GVSU

Centralized Client Intake Manager

Pay: Not specified

Posted: 1 day ago

Location: Grand Rapids, MI (Onsite)

Last Updated: 10 hours ago

Hours: Full-Time

Expires: 10/4/2026

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What they do

A Clinical Supervisor or Manager supervises staff and manages services in a clinical program. May provide clinical supervision for nursing, counseling or home health care staff. Works to ensure quality patient care. Trains and develops clinical staff and manages clinical program budgets.

$103,491 / year median in Michigan

+9% projected growth

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Job Description

Job Summary:

Under the direction of the Michigan SBDC Lead Center leadership, the Centralized Client Intake Manager is a critical leadership role responsible for transforming the Michigan SBDC's intake process from a regional "patchwork" into a high-performance, standardized statewide model. This individual will oversee a centralized team of Intake Specialists to provide a professional, consistent, and efficient "front door" for all clients. The Manager balances high-level systems orchestration—including AI integration and tech stack management—with daily team supervision to ensure every client is efficiently triaged and matched with the right consultant based on geography and expertise. This position is grant-funded and subject to the availability of funding.