Patient Access Emergency Midnight Coordinator

Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. We're proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

8 Hours•Night Shifts (United States of America)

Scheduled Weekly Hours:

40

Salary Range:

$21.38•$28.07

Union Position:

Yes Department Details AFSCME Job Posting Internal Posting Timeline:

Wednesday, April 1, 2026•Monday, April 6, 2026 at 2:30pm

Length of Shift:

8 hours

Start Times:

11p, or as assigned, including weekend rotation

Overtime Status:

12+ hours in 1 day or 40+ hours in 1 work week Summary The Patient Access Emergency Midnight Coordinator obtains patient-specific data, operates the facility telecommunication system, addresses phone traffic requests, monitors and utilizes proper emergency responses from Emergency Department, and performs general clerical tasks. Job Description Responsibilities include obtaining complete and correct patient demographic information and inputs into the Health Information Management System for patients to obtain hospital services. Ensures that Emergency Chart charge entry and discharge are completed accurately and in a timely manner. Assists with the collection of copays in the Emergency Department. Monitors the hospital alarm system and operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Receives and directs patients and visitors. Defines, captures, analyzes, transforms, transmits, and reports patient-specific data and information related to department processes, patient care processes, and outcomes. Performs Health Unit Coordinator duties within the Emergency Department. Provides assistance and support to clinical staff and providers while coordinating smooth patient flow processes and the transfer of patients to external facilities. May be called upon to train new staff on all aspects of job requirements. Performs various clerical and system functions in a Registration/Switchboard/HUC capacity as assigned and needed. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role specific functions. Qualifications High School/General Education Diploma Must have two years of customer service experience. Must demonstrate excellence in customer service and professional conduct. Must have excellent communication skills and empathy while dealing with patients/families. Must possess and display a sense of responsibility to finalize tasks that are required of this position, have ability to multitask and prioritize under pressure and in a fast-paced environment, and be able to provide optimal care and customer service to patients and families. Healthcare-related customer service experience is preferred. Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org. The Sanford organization owns and manages multiple distinct brands, including Sanford Health, Marshfield Clinic, and Good Samaritan, as well as Lewis Drug, Sanford Health Equip, Solutions by Sanford, Great Shots, and Blue Rock Bar & Grill. Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland. Headquartered in Sioux Falls, South Dakota, the organization has 53,000 employees and serves over 2 million patients and nearly 425,000 health plan members across the upper Midwest including South Dakota, North Dakota, Minnesota, Wyoming, Iowa, Wisconsin and the Upper Peninsula of Michigan. The integrated nonprofit health system includes a network of 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. The organization's transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health's commitment to shaping the future of rural health care across the lifespan at sanfordhealth.org or Sanford Health News. Good Samaritan, one of the nation's largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan's mission and commitment to delivering high quality senior care in rural America at good-sam.com.