Patient Care Coordinator

Summary Statement Since 1944, Wright & Filippis (W&F) has built a well-earned reputation as a leader in prosthetics and orthotics in Michigan.

We are committed to improving the lives of our patients and today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. This next step deepens our commitment to delivering exceptional orthotic and prosthetic care to the communities we serve. When you join Ottobock.care, you're not just starting a job. You're becoming part of a movement that is redefining what's possible in patient care. We are currently looking for an on-site Patient Care Coordinator (PCC) at our Livonia, MI office. Our PCCs play a vital role in each patient's visit. From greeting patients to ensuring scheduling and documentation run smoothly, you'll be helping people move through life with confidence and independence.

Duties & Responsibilities Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments. ​Ensure customers receive the best service possible and concerns are satisfactorily resolved. ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate. ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. ​Perform initial insurance verfication and assist in securing insurance authorizations for patient cases as needed. ​Create patient account profile in the Medical Record system. ​Perform light shipping and receiving of medical device products and components. ​Maintain a clean office work environment. ​Accept cash payments from patients as appropriate. ​Comply with Corporate Compliance and HIPAA responsibilities. ​Perform other duties and special projects as assigned.​ Qualifications Proficient in MS Office and databases. Strong communication and interpersonal skills. Excellent organizational, analytical, and time management skills High school diploma or equivalent. Office administrative management experience, preferably in a medical/dental/therapy office. Knowledge of Medicare, Medicaid preferred. Insurance verification experience. Customer service experience. Benefits Medical Vision Dental Health savings accounts with employer contribution Flexible spending account options Company-paid life insurance policy Generous Paid time off 7 Company holidays Floating holidays DailyPay 100% company-paid short & long-term disability 401k match up to 3.5%