Patient Care Coordinator Outpatient Physical Therapy

Patient Care Coordinator - Outpatient Physical Therapy at Poplar Bluff Wellness Patient Care Coordinator - Outpatient Physical Therapy at Poplar Bluff Wellness in Poplar Bluff, Missouri Posted in about 19 hours ago.

Type:

Full-Time Job Description:

Patient Care Coordinator Outpatient Physical Therapy Job Overview We are seeking a friendly, professional, and highly organized Patient Care Coordinator to join our outpatient physical therapy team. This position serves as the first point of contact for our patients and plays a vital role in delivering exceptional customer service and coordinating patient care. The ideal candidate is compassionate, dependable, detail-oriented, and able to multitask in a fast-paced healthcare environment. Previous medical office experience is preferred, especially in a physical therapy, rehabilitation, orthopedic, chiropractic, or outpatient clinic setting. Position Details Full-Time Hourly pay based on experience Responsibilities Greet and assist patients in a professional and welcoming manner Provide outstanding customer service to patients, families, physicians, and staff Answer incoming phone calls and assist with patient inquiries Register new patients and update demographic and insurance information Schedule evaluations, follow-up visits, and ongoing therapy appointments Verify insurance eligibility, benefits, and authorizations Coordinate communication between patients, physicians, therapists, referral sources, and family members Process incoming referrals and assist with obtaining physician orders and authorizations Collect copays, balances, and required patient paperwork Assist with insurance verification and basic billing-related tasks Maintain accurate patient records and documentation Support clinic operations and front office workflow Qualifications Previous medical office or healthcare experience preferred Physical therapy, rehabilitation, orthopedic, or outpatient clinic experience strongly preferred Excellent customer service and communication skills Strong organizational and multitasking abilities Ability to work independently and as part of a team Professional appearance and positive attitude Experience with EMR/EHR systems and medical scheduling software preferred Knowledge of insurance verification and referrals preferred Ideal Candidate Friendly and compassionate Dependable and detail-oriented Comfortable working in a fast-paced clinic environment A strong communicator with excellent interpersonal skills Passionate about patient care and teamwork Benefits Competitive pay based on experience Health/Dental/Vision Insurance Paid Time Off Employee wellness benefits