Clinic Care Coord Non Cert; PRN 1

JOB TITLE

Clinic Care Coordinator Non-Certified or Certified

JOB CODE

1248 (Non-Certified) 1249 (Certified)

JOB HOURS

Varies It is expected that all of the duties and responsibilities of this position will be performed in a manner that reflects the Four Key Values of Bothwell Regional Health Center, which are: Community, Purpose, Integrity, and Joy.

JOB SUMMARY

The Clinic Care Coordinator is responsible for patient care within the setting of the clinic environment. This role involves coordinating patient appointments, managing patient records, ensuring communication between healthcare providers, and supporting the clinic's overall administrative functions. The Clinic Care Coordinator reports directly to the Director of Population Health.

QUALIFICATIONS

Education:

High School graduate. Good customer service skills.

Licensure/Certification:

Basic Life Support (BLS) required.

Work Experience:

Preferred previous clerical duties, not required. Preferred experience with electronic health record system, not required

RESPONSIBILITIES/JOB DUTIES

Schedule and manage patient appointments, ensuring timely and efficient patient flow. Prepare patients for their visits, including verifying health insurance information. If needed, paperwork that correlates with Annual Wellness Visits. Provide patients with necessary pre-appointment instructions, ensuring they are well prepared for their visit. Serve as the main point of contact for patients, addressing their inquiries and concerns. Maintain and update patient records, ensuring all information is accurately entered and up to date. Ensure the confidentiality and security of patient information in compliance with healthcare regulations. Assist with managing electronic records systems and ensure patient data is accessible to healthcare providers. Participate in quality assurance initiatives to enhance the clinic's operations and patient care services. 9. Collaborates with clinic providers and staff to strengthen data quality, collection, analysis, and reporting of health information.

REQUIRED STAFF COMPETENCIES

Demonstrates support for organizational and departmental mission. Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives. Fosters and promotes teamwork within department and the organization as a whole. Works to resolves conflicts constructively and in a timely manner. Ability to communicate effectively and simply with every customer and co- worker. Ability to display a positive, courteous and friendly attitude toward all contacts. Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals. 8. Ability to exercise good judgment, reasoning and concentration to detail and to take personal accountability for all actions in carrying out job duties. 9. Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence. 10. Possesses and displays a strong knowledge and understanding of the standards of practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management. 11. Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one's skills in order to deliver the best possible care for our customers. 12. Perform other duties as assigned.

WORKING CONDITIONS

Generally pleasant environment. Subject to frequent interruptions. Generally sedentary position. Exposed to all patient care elements.

PHYSICAL AND MENTAL REQUIREMENTS

(ADA

COMPLIANCE

)

Frequency Scale:

1 = Rarely/Never; 2 = Occasionally; 3 = Frequently and 4 = Consistently Activity 1 2 3 4 Activity 1 2 3 4 Activity 1 2 3 4 Climbing x Talking x Lifting Hand-Eye Coordination x Normal Conversations x Over 50# x Kneeling x Loud Commands or Public Speaking x Over 25# x Pulling x Hearing x Under 25# x Pushing x Normal Conversations x Memory Reaching x Other Sounds or Auditory Alarms x Short term x Standing x Vision x Long Term x Sitting x Acuity, Near x Analytical Thinking x Stooping x Acuity, Far x Attention to Detail x Walking x Color Vision x Concentration x Range of Motion Use of Hands Decision Making x Arms x General Manual Dexterity x Reading x Shoulders x Keyboard Skills or Typing x Writing x I acknowledge that I have read and understand the above job description in its entirety and I am capable of performing all of the stated requirements. Employee's Signature____________________________

Date:

____________________ Employee's Printed Name_________________________