Patient Engagement and Marketing Coordinator

Patient Engagement and Marketing Coordinator Arden, NC Job Details Full-time $24.46 - $29.45 an hour 1 day ago Qualifications Record keeping Branding Teamwork Customer retention Handling insurance claims Phone communication Clinic experience Assisting medical staff Mid-level Medical scheduling Administrative experience Medical administrative support Content creation Social media content creation Task prioritization Dental office experience Patient interaction Marketing campaign management Employee engagement Referral coordination Communication skills Client interaction via phone calls Full Job Description The Patient Engagement & Marketing Coordinator plays a key role in supporting practice growth, patient retention, and day-to-day administrative coordination. This position is responsible for marketing and social media activities, patient outreach and reactivation, referral management, team engagement initiatives, and administrative follow-ups, including insurance-related communication. The role bridges patient experience, marketing, and operational support to ensure a positive and well-organized clinic environment. Key Responsibilities Patient Engagement & Outreach Proactively contact inactive or overdue patients by phone to reactivate treatment and schedule appointments Support patient retention initiatives and follow-up communications Serve as a friendly, professional point of contact for patient-related inquiries as assigned Marketing & Communications Manage and maintain the clinic's social media presence (content creation, posting, engagement) Plan internal and external marketing initiatives and campaigns Support brand consistency across communications and patient-facing materials Referral Management Track patient referrals and ensure timely follow-up Prepare and send referral thank-you cards and acknowledgments Maintain accurate referral records Administrative & Insurance Support Follow up with insurance companies regarding claims, outstanding items, and documentation Assist with administrative tasks that support front-desk and clinical workflows Maintain organized records and ensure tasks are completed in a timely manner Team & Practice Support Coordinate internal initiatives Support a positive, collaborative clinic culture Assist leadership with special projects and practice growth initiatives as needed Qualifications & Skills Previous experience in a dental or healthcare setting preferred Strong communication skills, both written and verbal Comfortable making outbound phone calls to patients Experience with social media platforms and basic marketing concepts Highly organized with strong attention to detail Professional, patient-focused, and team-oriented Ability to manage multiple tasks and prioritize effectively Working Conditions Clinic-based position in a fast-paced dental practice Regular interaction with patients, insurance providers, and team members Why Join Our Clinic Supportive team environment Opportunity to contribute directly to patient care and practice growth Varied role combining marketing, administration, and patient engagement

Job Type:

Full-time Pay:

$24.46 - $29.45 per hour Expected hours: 22 - 40 per week

Work Location:

In person