Lead Medical Assistant Surgery Orthopedics

Department:

02408

WFBMG University Group Practice:

Asheboro Primary Care -

Surgery:

Orthopedics Status:

Full time

Benefits Eligible:

Yes Hou rs

Per Week:

40

Schedule Details/Additional Information:

Monday - Friday 8a-5p; Occassional Saturday 8a-1p Pay Range $24.10 - $36.15

Major Responsibilities:

Responsible for direct and in-direct patient care, (Clinical responsibilities vary based upon department specialty.) 1)Maintains productivity levels as outlined in departmental standards and goals. 2)Provides clinical coverage as needed by patient volume or work flow.

• Assists in direct patient care activities, (which could include office procedures, triage, etc.).
• Assists with indirect patient activities, (which could include incoming calls, scheduling appointments, orders tests, etc.).
• Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.

Responsible for daily team operations, staffing schedules and works to ensure overall work standards and goals are achieved. 1)Ensures high flexibility of staff to minimize downtime and allow for job rotation while ensuring that effective work balance in the team is maintained. 2)Coordinates staffing schedule and works to address staffing issues providing for coverage when warranted. 3)Carries out process audits to confirm maintenance of standard work. 4)Carries out 6S audits. 5)Actively seeks to drive waste out of the process. 6)Ensures visual management is maintained and shares feedback with team members regularly. 7)Engages and encourages associates while executing process improvement initiatives. Under the direction of the department head, manages direct reports' orientation, training, and performance. Upholds clinic policies and serves as a role model by acting in a manner consistent with Behavior Expectations. 3)Evaluates the need for and develops team/individual training sessions to reinforce standardization, flexibility, and build new skill sets. 4)Under the direction of the department supervisor/manager, conducts hiring, correction and termination activities of direct reports and maintains strict confidentiality standards. 5)Understands and acts in support of department work standards, procedures, initiatives, and continuous process improvement to positively impact Key Result Areas and guides direct reports as appropriate. 6)Consistently recognizes problem situations that require action and proceeds accordingly in a calm, professional manner; demonstrating strong customer service, effective conflict resolution and service recovery skills. 1)Ensures direct reports meet daily, monthly and annual accountabilities as depicted by position job description and department procedures.

• Knowledgeable of direct reports accountabilities as outlined in their job description and as they relate to position work standard.
• Motivates staff, provides praise and constructive feedback to elicit high levels of productivity.
• Provides direction to associates regarding accountability for their actions through verbal counseling, communicating the course of action to the supervisor.
• Conducts or participates in annual associate performance reviews; including one-on-one associate conference to clarify results, encourage development and/or explain performance plans and compensation.
• Verifies licensure/certification of direct reports to ensure clinical compliance, (RN, LPN, CPR, ARRT, ARDMS, etc.); views original, copies and forwards to HR.
• Monitors and ensures compliance with annual competencies; HIPAA, Safety Training, Business Conduct, and OSHA. 2)Responsible for the department orientation and training of new associates under their direction. Conducts ongoing assessment of orientation and training effectiveness; adjusting as appropriate. 7)Conducts team meetings/huddles; as scheduled or necessary.
• Ensures regular communication of clinic, site, and department information to team as necessary or appropriate.

Supports supervisor / manager in a variety of department / administrative functions as directed. 1)Creates and maintains essential data and files to provide for department reports as directed by manager/supervisor, (i.e. Budget/finance, staffing, inventory). 2)Provide consistent feedback on overall operations of department(s) to their direct supervisor/manager. 3)Coordinate preventive maintenance and on-demand service for all equipment, as applicable. 4)Delegate problems through proper channels and follows through to seek completion. 5)Attend and assist with department meetings. 6)Monitor and maintain an appropriate supply inventory and coordinate ordering of supplies on a routine or as needed basis. 7)Promote cost reduction targets within the team. 8)Perform additional tasks as assigned. Self Development 1)Consistently manages time and demonstrates resource management skills effectively to complete daily activities. 2)Maintains licensure/certification(s). 3)Completes clinic competencies as required. 4)Maintains general knowledge of clinic and department policies, procedures and standards. (i.e. Documentation Policy, Attendance Policy, etc.) 5)Participates in developmental/skills training.

Education/Experience Required:

• Graduate of an accredited healthcare program relating to hiring department, or one year experience in related medical department.
• Graduate from an accredited school with a clinical externship for Medical Assistant Cert/Reg training.
• Associates degree in Medical Assistance, preferred.
• High school diploma or equivalent.

Must have a CMA or RMA by one of the following National Organizations

REQUIRED

CMA from American Association of Medical Assistants (AAMA) CCMA from National Health career Association (NHA) NCMA from National Center for Competency Testing (NCCT) RMA from American Medical Technologists (AMT). RMA from American Allied Health NCMSMA from National Healthcare Worker's Association (NHCWA) NRCMA from National Association for Health Professionals (NAHP) NRMA from National Registry of Medical Assistants (NRMA) and Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA)

Knowledge, Skills & Abilities Required:

• Demonstrated effective communication and interpersonal skills.
• Good PC skills; basic keyboarding & typing skills.
• Strong clinical competencies and skills; (Injections, vitals, etc.).
• Demonstrated customer service skills.
• Previous experience supporting, training and mentoring others.
• Proven ability to use good judgment in stressful situations.
• Ability to learn medical terminology; if applicable.
• Demonstrated ability to prioritize tasks.
• Knowledge of medical terminology.
• Technical expertise that matches the skills required for the department/area.
• Previous experience with EMR and/or scheduling systems a plus.

Physical Requirements and Working Conditions:

• Ability to complete all required training.
• Ability to pass pre-employment physical (and physical lift test, if required by department policy).
• Able to rotate shifts and locations to ensure adequate coverage as needed.

If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to

You:

Advocate Health offers a comprehensive suite of

Total Rewards:

benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation's largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. The Clinical Lead supports the team approach to ensure the provision of quality service and cost effective medical care by performing a variety of clinical tasks, coordination of patient care in the managed care environment, and the appropriate triaging of patients within the established practice protocols. The Clinical Lead assists the practice manager and the physicians in the coordination of work flow among the certified medical assistants. The Clinical Lead is responsible for the scheduling and staffing for the MAs. The Medical Assistant Cert/Reg will support the physicians, and other providers in delivering quality health care to ambulatory patients and perform a variety of nursing related tasks to promote continuity of care.