Luxury Patient Experience Coordinator

LUXURY PATIENT EXPERIENCE COORDINATOR

Oasis Dentistry | Concord, NC At Oasis Dentistry, we believe dental care should feel calming, elevated, and genuinely caring from the moment a patient walks through the door. We are seeking a polished, hospitality-driven Patient Experience Coordinator to help create an exceptional first impression while supporting the flow, organization, and overall patient experience within our luxury dental practice. This is not a traditional front desk role. We are looking for someone who understands that patient experience is about more than checking patients in — it is about creating comfort, trust, calmness, professionalism, and connection throughout every interaction. The ideal candidate is warm, highly organized, emotionally intelligent, proactive, and experienced in dental front office operations.

RESPONSIBILITIES

Welcome patients with warmth, professionalism, and confidence Help maintain a calm, elevated, hospitality-focused environment Manage patient check-in/check-out flow efficiently and accurately Assist with scheduling, confirmations, and patient communication Support treatment plan follow-up and patient retention initiatives Coordinate with clinical and administrative teams to maintain smooth daily flow Help anticipate patient needs and resolve concerns proactively Maintain professionalism and attention to detail in all interactions

IDEAL QUALITIES

Strong dental front office experience required Hospitality-minded personality with excellent communication skills Calm under pressure and highly organized Strong attention to detail and multitasking ability Positive, team-oriented attitude Emotionally intelligent and solutions-focused Professional appearance and polished communication Experience with Dentrix, Eaglesoft, Open Dental, or similar dental software preferred

WHAT MAKES OASIS DIFFERENT

Luxury, comfort-focused dental environment Beautiful modern office atmosphere Team culture centered around professionalism, hospitality, and elevated patient care Opportunity to grow within an expanding luxury wellness-focused brand Patients who value experience, aesthetics, and personalized care At Oasis Dentistry, we are redefining how people experience dental care — and we are looking for someone who genuinely enjoys helping people feel comfortable, cared for, and welcomed from the very first interaction.

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Paid time off Professional development assistance

Experience:

Dental receptionist: 1 year (Required)

Eaglesoft:

1 year (Preferred) Customer service: 1 year (Required)

Work Location:

In person