Traveling New Patient Coordinator

We are currently seeking a Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve traveling between our Dunn (3 times a week) and Durham Miami (2 times a week) locations, following the Orthodontist to assist with patient care and coordination.

Position Overview:

As a Traveling New Patient Coordinator, you'll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You'll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Key Responsibilities:

Conduct new patient consultations including: Office tours Treatment and financial overview Taking initial records (photos, X-rays, etc.) Scheduling bonding and recall appointments Sending patient and doctor correspondence Prepare and present bonding contracts: Set up contracts prior to bonding appointments Review financial agreements and collect payments Post payments, submit insurance claims, and set up auto-drafts Maintain and manage patient reports and appointment confirmations Schedule ongoing maintenance and follow-up appointments Monitor and respond to office emails Support other administrative and clinical tasks as needed

What We're Looking For:

A positive, energetic team player with exceptional customer service skills Strong organizational, planning, and communication abilities Ability to thrive in a fast-paced, multi-location environment Professional appearance and demeanor Proficiency with dental software and general computer applications

Qualifications:

High School Diploma or GED (required) 1-2 years of dental experience (required) Orthodontic experience (preferred) NC X-Ray Certification (required) Ability to lift up to 15-20 lbs Reliable transportation and willingness to travel between Dunn and Durham Why Lane & Associates? Competitive Pay! Comprehensive Benefits Package including Medical, Dental, Vision, Life, FSA, and more! 401(k) with Employer contribution - available after just 90 days! Quarterly Performance Bonuses! Off at 2PM on Fridays! Uniform Allowance! Paid Time Off + Paid Holidays! Fun Company Events & Marketing Campaigns Throughout the Year! Volunteer Opportunities with our Smile Squad - Earn Rewards & Prizes! Birthday & Work Anniversary Surprises from Ownership! Employee Assistance Program! and so much more!