Administrative Coordinator - Behavioral Health Better Together Wellness Center PC Fayetteville, NC Job Details Full-time From $20 an hour 15 hours ago Benefits Paid time off Qualifications Health insurance authorizations Computer operation Customer communication Health insurance co-pays Managed care Electronic health records (EHR) management HIPAA Medical scheduling Administrative experience Records management Health information regulatory compliance Health record tracking Productivity software Clinical confidentiality policies Managing patient records Time management Full Job Description Overview Better Together Wellness Center PC is seeking an experienced, dependable, and highly organized Administrative Coordinator to support the daily operations of our growing behavioral health practice. This is a hands-on administrative position requiring strong attention to detail, excellent communication skills, and the ability to independently manage multiple responsibilities. The Administrative Coordinator serves as an important point of contact for patients and works closely with clinicians and leadership to ensure that scheduling, insurance, documentation, and other administrative processes are completed accurately and efficiently. We are looking for someone who takes initiative, follows through on responsibilities, communicates professionally, and understands the importance of confidentiality and accuracy in a behavioral health setting. Responsibilities Manage clinician schedules, patient appointments, cancellations, and rescheduling Answer incoming calls and respond professionally and compassionately to patient inquiries Coordinate new patient onboarding, including required paperwork and demographic information Verify insurance eligibility, benefits, and coverage prior to services Assist with prior authorizations and other payer requirements Support billing and revenue cycle processes, including reviewing claims information and following up on administrative billing issues Maintain accurate patient information within the electronic health record (EHR) Review administrative documentation for accuracy and completeness Communicate with clinicians, administrative staff, insurance companies, and external partners as needed Assist patients with scheduling, insurance, paperwork, and general practice-related questions Maintain organized electronic records and administrative documentation Protect patient information and maintain strict HIPAA compliance and confidentiality Follow established practice policies, procedures, and workflows Identify administrative issues and appropriately communicate or escalate concerns Complete assigned responsibilities accurately and within established deadlines Provide additional administrative support to practice leadership as needed Required Qualifications Previous healthcare, behavioral health, or medical administrative experience Experience with patient scheduling and healthcare office operations Experience verifying health insurance eligibility and benefits Working knowledge of health insurance terminology, managed care, deductibles, copayments, coinsurance, and authorizations Experience working with electronic health record (EHR) systems Strong computer and technology skills Proficiency with Microsoft Office or comparable business applications Excellent written and verbal communication skills Strong organizational and time-management skills High level of accuracy and attention to detail Ability to prioritize multiple responsibilities in a busy environment Ability to work independently, problem-solve, and follow established procedures Demonstrated reliability, professionalism, and consistent follow-through Ability to communicate compassionately and professionally with behavioral health patients Ability to maintain strict patient confidentiality and comply with HIPAA requirements What We Value We value team members who are dependable, teachable, proactive, detail-oriented, and accountable . Because administrative work directly affects both the patient experience and clinical operations, we are looking for someone who takes ownership of their responsibilities and recognizes when something needs attention. Better Together Wellness Center PC provides compassionate behavioral health and substance use services to individuals in our community. We believe excellent care begins before a patient ever enters the treatment room, and our administrative team plays an essential role in creating an organized, responsive, and welcoming experience.

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off

Work Location:

In person