Essential Functions Leadership & Team Management:

Manage the hiring, staffing, training, scheduling and performance of Patient Access Coordinators within the district. Conduct regular check-ins, performance evaluations, and skill development plans, to lead, coach and develop the district access coordinators Cascade regional-level goals and ensure alignment with organizational KPIs. Foster a culture of accountability, collaboration, and patient-first service.

Operational Oversight:

Oversee day-to-day referral coordination, follow-up scheduling, patient preparation, and front-end RCM readiness tasks across all clinics in the district. Ensure consistent execution of standardized workflows, scripts, scheduling protocols, and documentation requirements. Monitor district compliance with benefit verification, authorization, and scheduling prerequisites to support smooth therapy initiation. Partner with regional leaders to support the resolution of operational gaps. Onsite, in supported clinics 40 hours per week

Patient Experience & Satisfaction:

Ensure all Patient Access Coordinators deliver a warm, accurate, and proactive patient experience. Review patient complaints, delays, and feedback to drive improvements and close service gaps. Partner with clinic operations to remove obstacles impacting patient readiness or timely scheduling.

Process Improvement & Compliance:

Track and report district KPIs including clinician schedule utilization, visits per evaluation, scheduling completion, financial clearance, and patient communication timeliness. Utilize data to identify trends, workflow issues, and opportunities to increase throughput and minimize delays. Support implementation of best practices originating from enterprise, division, or regional pilots. Ensure regulatory and payer compliance is consistently met across the district.

Collaboration & Reporting:

Partner with clinic managers, regional access manager, regional clinical operations, and centralized access teams to ensure seamless coordination of patient access activities. Serve as the primary operational link between patient access coordinators and regional operations and access managers.

Training & Development:

Deliver training, onboarding, and ongoing competency development for Patient Access Coordinators. Reinforce workflow standardization, documentation accuracy, insurance knowledge, and patient communication excellence. Identify skill gaps and collaborate with enterprise training teams when needed.

Strategic & Administrative Duties:

Support district workforce planning, staffing models, and scheduling coverage for access coordinators. Provide regular status updates, performance summaries, and improvement plans to the manager. Support local change management as new tools, processes, and technologies are deployed. Qualifications & Pay Range Required Skills & Abilities Strong working knowledge of referral management, scheduling protocols, benefit verification, and insurance authorization workflows. Excellent interpersonal, communication, analytical, and problem-solving skills. Experience with Epic or similar EHR platforms strongly preferred. Required Credentials Bachelor's degree in Healthcare Administration, Business, or related field (or equivalent experience). 2+ years of experience in patient access, care coordination, or outpatient healthcare operations. Patient access or medical front office supervisory experience preferred.

Schedule Full Time:

Mon-Fri Role will supervise the following clinics: Gastonia, Lincolnton, Shelby, Fort Mill, Indian Land and Belmont. Regular visits to each will be required.

Compensation Pay Range :

$43K-$49K/year plus incentives ( Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position ) Company Overview Expanding Access to Quality Care At PT Solutions, we're more than colleagues; we're a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopaedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training. As we aim to be the go-to rehabilitation provider, we seek committed professionals eager to join us in that mission. A career with PT Solutions is an opportunity to shape the industry and make a lasting impact. Let's go further together and transform care. Join the #PTSLife today! 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