Our Patient Coordinator is the first point of contact for Cook Community Clinic and sets the standard for services provided at our facility. This individual must exhibit kindness, cultural sensitivity, and compassion for our patients, and show a commitment to the pursuit of health equity among diverse patient populations. The Patient Coordinator is responsible for patient eligibility and enrollment, assisting with scheduling, check-in and check-out, as well as confirming and verifying patient appointments. They also complete appropriate referrals to community resources, as needed. Essential Functions This section describes the primary responsibilities of this position.

Please note:

the primary responsibilities of this position are not limited to this list. Perform all patient eligibility and enrollment functions. Schedule, confirm and verify patient appointments. At check-out, schedule follow up visits Respond to routine inquiries concerning clinic's services, hours of operation, etc. Coordinate all referrals for patients to local clinical partners and community organizations Oversee financial assistance applications to aid patients in accessing care through referral partners Advocate on behalf of patients to ensure equitable access to healthcare services and resources Address barriers patients may encounter while applying to qualifying resources Manage Patient Assistance Program applications to ensure patients can obtain and maintain access to necessary medications Work collaboratively with healthcare providers and community partners to coordinate care and support services for patients, ensuring continuity of care Maintain accurate and up-to-date patient records and referrals in compliance with clinic policies and legal requirements in our electronic health records (EHR) systems (Epic & Ascend) Treat all patients with dignity and respect and ensure patient confidentiality Attend all team meetings and other meetings as deemed appropriate by Executive Director Participate in community outreach activities and meetings to raise awareness about the clinic's services, engage with underserved populations, and build partnerships with other organizations Perform other related duties as necessary and as directed by the Executive Director

JOB QUALIFICATIONS

Minimum Associate's Degree or 2 years of college Understanding of variables that contribute to patient health outcomes and the healthcare experience A commitment to charitable healthcare and serving individuals with limited means English/Spanish bilingual required

SKILLS, ABILITIES, AND ATTRIBUTES

Excellent written and oral communication skills with great attention to detail Strong organizational skills and an ability to multitask and set priorities to manage multiple patient cases and referrals Ability to demonstrate tact, resourcefulness, patience and dedication Ability to accept direction and adhere to policies and procedures Ability to work in a fast-paced environment Willingness to be flexible and accommodate change Ability to maintain strict patient confidentiality Good judgment and the ability to remain calm when confronted with stressful situations Prior experience working with low-income or otherwise vulnerable individuals and families a plus; previous exposure to a free clinic preferred but not required Cook Community Clinic, located in Huntersville, NC, is a 501c3 non-profit providing high-quality professional healthcare to uninsured residents of Mecklenburg and southern Iredell counties. For more information about the clinic, please visit cookcommunityclinic.org

Job Type:

Full-time Pay:

$18.00 - $26.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person