Patient Coordinator

Before applying, please read this in its entirety Who We Are Ability Chiropractic is a high-performance clinic built on structure, accountability, and results. We are focused on one thing: driving patient outcomes through disciplined execution . We operate with clear systems, defined expectations, and measurable performance standards. This is not a passive or low-pressure environment. The Role This is not a front desk position. This role is responsible for owning the day-to-day execution of the clinic —ensuring patients stay on track, schedules remain optimized, and all systems run cleanly and consistently. You are the central point of coordination for patient flow, communication, and follow-through. Core Responsibilities Patient Flow & Schedule Ownership Maintain a highly optimized schedule with minimal gaps Ensure patients stay committed and on pace with care plans Proactively manage cancellations, reschedules, and follow-ups Communication & Follow-Through Respond to all patient communication quickly and clearly Follow up on missed visits, outstanding balances, and next steps Ensure every patient knows exactly what is expected Financial Accountability Collect payments and maintain accurate patient accounts Track and resolve missed or declined payments Ensure financial follow-through is completed consistently Operational Execution Run structured pre-shift and post-shift huddles Track all daily actions, reminders, and follow-ups Maintain clean, organized, and accurate systems at all times Performance Expectations (Read Carefully) This is a KPI-driven role .

You will be measured on:

Schedule utilization Patient follow-through and retention Collections and financial accuracy Completing tasks is expected. Driving measurable outcomes is required. Growth Opportunity (High-Performance Track) This role is designed for individuals who want to earn increased responsibility and compensation through performance . Strong performers will have the opportunity to: Take ownership of additional operational systems Earn performance-based bonuses tied directly to clinic growth Train and mentor new team members Become certified as an X-Ray Technician Perform patient exams and take on expanded clinical responsibilities Top performers in this role can grow into higher-level operational leadership positions. Who This Is For You will do well here if you: Are highly organized and naturally track everything Take ownership of outcomes, not just assigned tasks Follow up consistently without being asked Are comfortable having direct conversations about scheduling and payments Perform well in structured, high-expectation environments Take pride in executing at a high level every day Who This Is NOT For Someone who needs constant direction or reminders Someone who avoids difficult conversations Someone who is reactive instead of proactive Someone who is satisfied completing tasks without driving results Someone looking for a low-pressure or slow-paced environment

Compensation & Benefits Base Salary:

$44,000•52,000 Performance Bonuses tied to: Schedule utilization, Patient follow-through, Collections Health, dental, vision insurance 401(k) with company match after 1 year Paid time off Professional development support Schedule (Non Negotiable)

Mon:

7:00 AM•12:30 PM; 2:15 PM•6:30

PM Tue:

1:00 PM•6:30

PM Wed-Thu:

7:00 AM•12:30 PM; 2:15 PM•6:30

PM Fri:

7:00 AM•12:30 PM How to Apply Submit your resume, along with a short response to the question below: "Tell us about a time you were responsible for a result—not just a task—and what you did when performance was not where it needed to be."

To:

alex.charles@abilitychiro.

com Subject line:

"I Own the Outcome"

Job Type:

Full-time Pay:

$44,000.00•$52,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Professional development assistance Referral program Vision insurance Ability to

Commute:

Mooresville, NC 28117 (Required)

Work Location:

In person