Job Summary and Qualifications Role Summary:

Scheduling appointments and registering patients to support the clinical practice. Provide excellent customer service and complete a variety of duties associated with daily operations. Provide back up support for Practice Specialist I.

Essential Accountabilities:

Support practice by maintaining knowledge of daily clinic operations and accurately scheduling patients.

Performance Criteria:

1. Ensure accurate patient scheduling by maintaining knowledge of clinical resources. 2. Complete scheduling process by obtaining patient and referral information. Schedules appointments/procedures and ensures patient understanding of appointment details, such as date, time and location. 3. Assure communication among staff by monitoring daily schedule and notify providers and patients of changes or updates. 4. Support production and ability to reschedule by assuring changes, i.e., cancellations, reschedules and no shows are documented. 5. Assure continuity of care by following clinician orders to schedule tests/procedures and/or appointments for patients. Support department by registering patients.

Performance Criteria:

1. Complete the registration process by entering patient demographics and insurance information into practice management software. 2. Ensure understanding of patient responsibility by explaining general billing process to patients, directing patients with additional questions/concerns to appropriate personnel. 3. Support department flow and revenue collection by ensuring insurance referrals and authorizations are obtained prior to appointment. Work within department guidelines to provide excellent customer service with MERIT.

Performance Criteria :

1. Answer telephone, take and deliver accurate and complete messages in a timely, pleasant and tactful manner. 2. Maintain knowledge of different areas of the practice by keeping current with departmental activities and services. 3. Project a positive image of physician practice by greeting customers in a courteous and prompt manner. 4. Ensure waiting room is presentable by straightening up at noon and at the end of the day. 5. Support excellence of patient care by telephoning to check status of patients following surgery/procedure. 5. Ensures smooth operation of patient check in/check out process.

Performance Criteria:

1. Check in patient upon arrival by obtaining check in paperwork including patient demographics and insurance information. 2. Support department by explaining and obtaining signatures on appropriate forms. 3. Assure paperwork is complete by thorough review for correct labels and signatures. 4. Collect appropriate copayments or payments for service by carefully reviewing each patient account. Supports department operations and coworkers by completing other duties as assigned or requested.

Performance Criteria:

1. Aid department by providing back up for Practice Specialist I. 2. Manage workday by prioritizing activities and assignments according to their relative importance. 3. Assure control of work by calmly and efficiently managing constant interruptions from providers, co-workers and telephone calls. High School Graduate / GED No prior experienced required Preferred 1 year experience No Travel Required Benefits Mission My Care Now - Spruce Pine, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services Wellbeing support, including free counseling and referral services Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note:

Eligibility for benefits may vary by location. Blue Ridge Regional Hospital, a member of Mission Health, an operating division of HCA Healthcare, is a community hospital serving Mitchell, Yancey, lower Avery and upper McDowell counties. Located in Spruce Pine, North Carolina, Blue Ridge Regional Hospital is a Critical Access Hospital operating 25 beds. Blue Ridge Regional Hospital offers medical specialties including emergency services, prenatal and postnatal obstetrical care, wound clinic, cardiac stress testing, cardiac and pulmonary rehabilitation programs, nuclear medicine, 3D mammography, endoscopy services, critical care, rehabilitation services and fitness center, cancer services, orthopedics, general surgical services, pediatrics and family medicine, and walk-in, non-emergency care at Mission My Care Now Spruce Pine. HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. \"There is so much good to do in the world and so many different ways to do it.\" - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you find this opportunity compelling, we encourage you to apply for our Practice Specialist Blue Ride Hospital opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today! We are an equal opportunity employer. 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