Pay Range:

$85000 - $92000 What's in it for you Shape patient and family experience in a highly visible role. Collaborate with nursing, support services, clinical leaders, and experience teams. Participate in patient rounding, service audits, staff training, and quality improvement initiatives. Influence organizational culture through service excellence and safety leadership. Analyze patient satisfaction trends and drive measurable improvements. Engage in relationship-building across the hospital network. Contribute to meaningful initiatives that improve care and patient experience outcomes. What you'll bring Experience driving patient experience or customer service improvements within a large, complex healthcare environment. Knowledge of patient satisfaction survey tools, feedback systems, and experience-related data analysis. Communication and listening skills, with confidence in representing the organization professionally. Leadership presence that inspires teams and promotes collaboration. High ethical standards, integrity, and follow-through in all responsibilities. Skills in collecting, organizing, and trending patient feedback to inform actionable plans. Experience conducting staff rounding, performance audits, and service-based coaching. Commitment to safety behaviors, including incident reporting and operational safety compliance. Organizational, self-directed, and detail-oriented approach to daily work.

Requirements Education Requirement:

Bachelor's degree or equivalent experience

Related Experience:

3 years What we offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. Who we are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Job Details Job Title Patient Experience Manager 2 Category Location(s)

EDISON, NJ

Salary Range Job

ID P27-3534165-1

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