HRT & Peptide Patient Success Coordinator 4Ever Young Anti-Aging Solutions - 3.2 Ramsey, NJ Job Details Part-time | Full-time $20 - $25 an hour 1 day ago Benefits Paid training Employee discount Opportunities for advancement Qualifications Teamwork Sales Cross-selling Fitness sales Attention to detail Prospecting Marketing Full Job Description HRT & Peptide Patient Success CoordinatorPosition Overview 4Ever Young Anti-Aging Solutions is seeking an energetic, sales-driven HRT & Peptide Patient Success Coordinator to help grow and retain our Hormone Replacement Therapy (HRT) and Peptide Therapy programs. This role is responsible for managing the ongoing refill and membership process for existing patients while proactively building relationships with prospective patients through outbound calls and follow-up. The ideal candidate is passionate about health and wellness, understands hormone optimization, enjoys speaking with people, and thrives in a fast-paced, sales-oriented environment. If you enjoy helping people feel their best while exceeding sales goals, we'd love to meet you. Responsibilities Membership & Refill Management Manage the monthly refill process for HRT and peptide patients. Monitor refill schedules to ensure patients never miss therapy. Contact patients before refill due dates. Coordinate prescription renewals with providers. Process membership renewals and recurring services. Track patient compliance and follow-up requirements. Maintain accurate patient records within the EMR/CRM. Patient Retention & Sales Educate patients on HRT, peptide therapy, and wellness programs. Recommend appropriate therapy upgrades based on provider recommendations. Upsell wellness services, IV therapy, supplements, lab testing, and additional memberships. Increase patient retention through consistent communication and follow-up. Recover inactive patients through outreach campaigns. Build long-term relationships that encourage patient loyalty. New Patient Outreach Respond to inbound leads quickly. Conduct outbound calls to prospective patients. Re-engage aged leads. Schedule consultations with providers. Follow structured sales scripts while personalizing conversations. Follow up on missed consultations and no-shows. Marketing & Community Outreach Assist with email and text message campaigns. Contact referral partners and prospective community partners. Support patient appreciation events and educational seminars. Help generate referrals from current patients. Participate in occasional community events to promote HRT and wellness services. Qualifications Previous sales experience required. Experience in medical aesthetics, wellness, HRT, peptides, weight loss, concierge medicine, or healthcare preferred. Strong understanding of hormone replacement therapy and peptide therapy (or willingness to become an expert quickly). Excellent phone presence and communication skills. Comfortable making 50-100 outbound calls per day. Strong objection-handling and closing abilities. Organized and detail-oriented. Experience using EMR and CRM systems preferred. Self-motivated and goal-oriented. Passion for health, longevity, and preventative medicine. Performance Expectations (KPIs) Monthly HRT membership retention rate Refill completion rate Membership renewal percentage Outbound calls completed Consultations scheduled Consultation show rate New HRT memberships sold Existing patient upgrades Revenue generated from upsells Patient satisfaction and Google reviews Benefits Competitive hourly compensation Performance-based monthly bonuses Paid training Employee discounts on services and products Opportunities for advancement Supportive, team-oriented environment Ideal Candidate You are someone who genuinely enjoys building relationships, educating patients, and helping them achieve long-term wellness goals. You are comfortable making outbound calls, overcoming objections, and asking for the sale while delivering exceptional customer service. You understand that consistent follow-up is essential to patient success and practice growth.

Pay:

$20.00 - $25.00 per hour

Benefits:

Paid training

Work Location:

In person