A Clinical Coordinator coordinates operations and oversees medical assisting staff in a clinic or medical department. Responsibilities include supervision of day-to-day operations, management of business aspects, HR duties within the team.
Patient Care Coordinator Rise Above Physical Therapy Wyckoff, NJ Job Details Full-time $22 - $24 an hour 1 hour ago Qualifications Hospitality Teamwork Interpersonal skills Public speaking Attention to detail Full Job Description Patient Care Coordinator (Full-Time Opportunity) Rise Above Physical Therapy At Rise Above Physical Therapy , our Patient Care Coordinator is so much more than a front desk position. You are often the first voice, first impression, and first experience a patient has with our practice. Many of the people who contact us have been dealing with symptoms for months or even years. Some may feel frustrated, embarrassed, overwhelmed, or unsure where to turn. Your role is to make them feel heard, comfortable, and confident that they have found the right place. We are looking for someone who brings: Warm, genuine, positive energy Confidence and ease on the phone A natural ability to connect with people Excellent communication and follow-through Strong organization and attention to detail A team-first mentality Initiative and a willingness to take ownership Openness to feedback, learning, and growth If you love connecting with people, creating an exceptional experience, staying organized, and being part of a positive and growing team, this could be an amazing fit. What You'll Do As our Patient Care Coordinator, you will help create an exceptional patient experience from the first phone call through every visit.
Your responsibilities will include:
Welcome patients into the clinic and create a warm, professional experience from start to finish Answer calls from prospective patients and take the time to understand what they are experiencing Confidently explain Rise Above PT, our approach to care, and what patients can expect Help prospective patients feel comfortable taking the next step and scheduling their initial evaluation Follow up with prospective patients who have reached out but have not yet scheduled Manage patient scheduling and maintain an organized, productive clinic schedule Proactively fill cancellations and openings Communicate with patients through phone, email, and text Confirm appointments and assist with scheduling changes Collect and accurately document patient payments Maintain accurate patient information and communication within our systems Support the clinical team throughout the day and help keep clinic flow running smoothly Assist with community outreach, events, and light marketing efforts as needed Help maintain a clean, organized, welcoming clinic environment Complete daily opening, closing, and administrative responsibilities Identify what needs to be done and take initiative rather than waiting to be asked A Very Important Part of This Role A significant part of this position involves talking with prospective patients on the phone. This is not a position for someone who prefers to avoid phone conversations. We are looking for someone who: Genuinely enjoys talking with people Is comfortable asking questions and listening Can build trust quickly Communicates with warmth and confidence Can explain our services clearly and naturally Is comfortable discussing the cost of care Can confidently guide someone toward making a decision Understands the importance of following up Doesn't give up on a potential patient simply because they didn't schedule during the first conversation You do not need to come in knowing everything about pelvic health. We will train you. What is much harder to teach is genuine warmth, curiosity, confidence, accountability, and the desire to help people. About Rise Above Physical Therapy Rise Above Physical Therapy is a specialty pelvic health and wellness practice located in Wyckoff, New Jersey . We provide individualized, one-on-one care and take a whole-body approach to helping our patients understand the root cause of what they are experiencing and achieve lasting improvement. Our patients may come to us during pregnancy or postpartum, for pelvic pain, bladder or bowel concerns, core dysfunction, pediatric pelvic health concerns, and many other conditions that can significantly affect their quality of life. Many have already seen other providers or spent months searching for answers. We want every person who walks through our doors—or calls us for the first time—to immediately feel that Rise Above is different.
Our team values:
Exceptional patient care Compassion and empathy Positivity Accountability Strong communication Teamwork Continuous learning and growth Going above and beyond for our patients and one another What We're Looking For The ideal candidate has: 1+ year of experience in customer service, hospitality, healthcare administration, sales, front desk, or another people-focused role Excellent verbal and written communication skills Confidence speaking with people over the phone Strong organizational and multitasking abilities Excellent attention to detail Comfort learning new technology and software Ability to prioritize responsibilities in a busy environment Professionalism and reliability Strong follow-through A positive, team-oriented attitude A willingness to receive feedback and continue growing An interest in health, wellness, women's health, or pelvic health is a plus, but not required Who Will Thrive Here You may be a great fit if you are the kind of person who: Notices when something needs to be done and handles it Remembers the small details that make people feel cared for Enjoys turning a nervous caller into someone who feels comfortable and understood Takes pride in keeping things organized Likes working toward goals Doesn't get discouraged by hearing "no" Communicates openly with teammates Wants feedback because you want to keep getting better Enjoys being part of a growing practice where your contribution genuinely matters Schedule Full-time position Schedule and specific hours will be discussed during the interview process. Compensation & Benefits Competitive hourly compensation based on experience. Additional benefits and employment details will be discussed during the interview process. To Apply Please send your resume and a thoughtful cover letter to: Dr. Youstina Gerges In your cover letter, please tell us: Why this position stood out to you Why you believe you would be a great fit for Rise Above Physical Therapy What you enjoy most about working with and talking to people Whether you have experience speaking with customers, clients, or patients over the phone Confirmation that you have explored the Rise Above Physical Therapy website and learned a little about who we are We are looking for someone who wants to become an important part of our team—not simply fill a front desk position. If that sounds like you, we would love to hear from you.
