Patient Scheduling Coordinator

Leland Orthodontics Job Type:

Full-time Pay:

$18-$23 an hour

Benefits:

401(k) Company 401(k) Donation Employee discount Health insurance Paid sick time Paid time off Paid Holidays Paid Training Uniform Allowance Are you energized by connecting with people and driven by results? At Leland Orthodontics, we believe a confident smile can change a life. We are looking for a high-energy, competitive, and persistent Patient Scheduling Coordinator to be the driving force behind our practice's growth. You will be the voice, personality, and growth engine of our practice. If you love a fast-paced environment, thrive on the phone, and get a thrill from turning an inquiry into a lifetime patient, we want you on our team.

What You Will Do Drive Conversions:

Actively manage, track, and convert all inbound inquiries, missed calls, referrals, and unscheduled consultations into scheduled appointments. Master the

Phones:

Maintain a high volume of outbound calls and texts to follow up with prospective patients, observation patients, and pending starts.

Build Instant Rapport:

Create genuine enthusiasm and trust over the phone with parents, teenagers, and professional referrals before they ever step foot in our office.

Determined Follow-Up:

Execute a structured, persistent follow-up system to ensure no lead is ever left behind.

Track Patterns & Trends:

Notice and report patterns in lead sources, no-show behaviors, and scheduling gaps to help leadership optimize operations.

Exceed Goals:

Meet and exceed practice KPIs, including conversion rates and scheduling outcomes.

Who You Are:

Sales-Minded:

You naturally think in terms of momentum, opportunity, and speed to lead. You are comfortable asking for commitment.

High-Energy Communicator:

You are upbeat, emotionally positive, and persuasive without ever sounding scripted.

Phone Champion:

You gain energy from making high-volume calls and texts. Repeated outreach and handling objections do not drain you.

Highly Reliable:

You show up with consistent effort every day, managing tasks with high enthusiasm and minimal supervision.

Competitively Driven:

You take pride in your metrics. You want to see your conversion numbers improve month over month.

Bilingual:

Fluent in English and Spanish. Qualifications 1-3 years of experience in inside sales, phone-based customer relations, hospitality, or high-volume scheduling (orthodontic or dental experience is a plus, but a relentless drive to succeed is mandatory). Proven track record of hitting performance metrics or goals. Exceptional communication skills via phone, text, and email. Strong organizational skills with a passion for meticulous CRM/software documentation. Must be fluent in English and Spanish Why Leland Orthodontics? We offer a fast-moving, positive culture where your direct impact is celebrated and rewarded. If you are ready to bring your internal drive and positive energy to a team that changes lives, apply today!

Attention:

When moving forward with the interview process, we may ask for a short video introducing yourself and explaining why you feel you're the ideal candidate for the position. This does not need to be formal, and be shot from your phone.

Pay:

$18.00 - $23.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Health insurance Paid sick time Paid time off Application Question(s): Are you fluent in English and Spanish?

Work Location:

In person