Treatment Coordinator

This is an in-person, Monday-Friday position at our Reno location: 5456 Reno Corporate Dr Reno, NV 89511 www.northernnevadaoms.com Treatment Coordinator - Oral Surgery Practice We are an elite oral surgery practice dedicated to delivering exceptional patient care and first-class service to our referring partners. We are seeking a compassionate, outgoing, and detail-oriented Treatment Coordinator who thrives in a fast-paced environment and is passionate about helping patients navigate their care. This role is essential to ensuring a seamless patient experience—from understanding treatment plans to clearly communicating financial responsibilities. Key Responsibilities Patient Communication Provide exceptional phone and in-person customer service Clearly communicate treatment options, costs, and payment expectations Collect payments in a professional and timely manner Insurance & Billing Verify insurance and maintain accurate patient insurance records Interpret and explain Explanation of Benefits (EOBs) Process claims and ensure accurate billing Treatment Coordination Review and explain treatment plans, including surgical procedures Translate clinical diagnoses into clear financial and scheduling information Calculate copays and patient responsibility promptly after exams Referral Management Review, interpret, and coordinate referrals from general dentists and specialists Accurately read and process outside treatment information Operations & Team Collaboration Maintain the provider schedule for optimal efficiency Partner with clinical staff to deliver an exceptional patient experience Prioritize tasks effectively in a fast-paced setting Professional Standards Maintain HIPAA compliance and patient confidentiality Remain calm, empathetic, and professional during busy periods Perform additional duties as assigned Minimum Qualifications At least 1 year of experience in a dental or oral surgery practice Strong understanding of dental terminology, anatomy, and CDT codes Experience with insurance verification, claims, and EOB interpretation Education High school diploma or equivalent required Skills & Abilities Excellent communication and interpersonal skills Strong attention to detail and organizational abilities Professional, friendly, and patient-focused demeanor Ability to multitask and work collaboratively across teams Basic computer and administrative skills Problem-solving and critical thinking abilities Benefits & Perks Health & Wellness Medical (including virtual care), dental, and vision coverage Employee Assistance Program (EAP) Uniforms/scrubs provided Financial Benefits Competitive pay with bonus potential and annual merit reviews 401(k) with company match Health Savings Account (HSA) options Insurance Basic and supplemental life insurance Spouse and child life insurance Time Off Paid vacation (starting at 2 weeks) 6 paid holidays annually Short- and long-term disability plans If you're a team player with a strong dental background and a passion for providing outstanding patient experiences, we'd love to hear from you.

Compensation details:

23-25 Hourly Wage