Patient Care Coordinator

This Isn't Just a Front Desk Job; It's a Critical Role in Patient Care, Practice Flow, and Helping People Feel Seen and Supported. Whether a patient is calling for the first time or checking in for their tenth visit, you're the voice who makes them feel welcomed, remembered, and supported. At Sportscare Physical Therapy , that voice could be yours. We're looking for a Patient Care Coordinator who brings warmth, focus, and compassion to every interaction. Someone who doesn't just schedule appointments, but creates calm in the middle of a busy clinic. Someone who doesn't just answer phones, but becomes the reason patients stay consistent with their care and complete their treatment plan. This role isn't about punching the clock. It's about being the heartbeat of a clinic that believes in teamwork, communication, and helping people move and feel better. Why This Role Matters You'll be the first impression, and the lasting one. From that first nervous phone call to the final check-out, you'll guide patients through every step of their care experience. You'll be: The voice that answers questions and builds trust The person who keeps the schedule running smoothly The support system patients rely on when navigating insurance and appointments Our clinic is growing, and our team runs on collaboration, communication, and a friendly family atmosphere. If you love solving problems, keeping busy days organized, and making people feel comfortable the moment they walk through the door, you will thrive here. What You'll DoNew Patient Conversions & Scheduling Convert inquiries and referrals into scheduled evaluations Respond quickly and warmly to incoming phone and email leads Build and maintain a strong schedule that supports full plan-of-care completion Insurance & Financial Coordination Verify insurance benefits and obtain authorizations Clearly explain coverage, deductibles, and copays Collect payments professionally at check-in and check-out Case Management & Data Accuracy Enter and update patient information accurately in WebPT/Therabill Maintain organized electronic charts and documentation Send updates and documentation to referring providers when needed Front Office Operations Welcome and check in patients with warmth and professionalism Monitor the daily schedule and communicate with the clinical team throughout the day Follow up with patients to reduce cancellations and improve attendance Help support both the front desk and billing department Assist with vacation coverage and sick coverage as needed You're a Great Fit If You Have 1-2 years of front desk or medical office experience Communicate with clarity, kindness, and confidence , especially by phone Have experience with insurance verification, scheduling, and EMR systems Are comfortable multitasking in a busy clinic environment Know your way around WebPT/Therabill, Excel, and Word Enjoy problem solving and keeping systems organized Want a role that blends patient experience, teamwork, and clinic operations

Schedule:

Monday, Wednesday, Friday:

8 AM to 6

PM Tuesday, Thursday:

8 AM to 1 PM Additional hours may be available Full-time or part-time options available We're not corporate. We're personal. At Sportscare Physical Therapy , we believe great patient experiences start at the front desk. That's why we invest in the people who make patients feel welcome, respected, and supported from the moment they walk through the door. If you want to work in a positive, team-oriented clinic where your work genuinely helps people and your effort actually gets noticed, you will feel right at home here. We're scheduling interviews now and moving quickly. This is a great opportunity to join a growing private practice, step into a role that truly matters, and become an important part of the team that keeps the clinic running smoothly. Apply today and let's talk.

Pay:

From $20.00 per hour

Experience:

medical front desk: 1 year (Required)

Work Location:

In person