Job Description
Dental Treatment Coordinator Torrado Dental - 1.0 Rochester, NY Job Details Full-time $25 - $31 an hour 3 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Parental leave 401(k) matching Paid sick time Qualifications Customer communication Health insurance co-pays Insurance verification Interpersonal skills Administrative experience Dental terminology Attention to detail Organizational skills Full Job Description
TORRADO DENTAL JOB DESCRIPTION
Front Office Coordinator Department:
Front Office FLSA Status:
Non-Exempt Pay Range :
$25.00 - $31.00 Work Location:
Rochester, NY, In-person Work Schedule/Hours:
Full-Time (40hrs), Monday through Friday, 8 am - 5 pm Reports to: Dr. Torrado Supervises:
N/A Job Summary Join our dynamic dental team at Torrado Dental as a Patient Treatment Coordinator, where your enthusiasm, professionalism, and organizational skills will help transform patient experiences! In this vital role, you will serve as the bridge between patients and our dental professionals, educating patients through treatment plans, scheduling appointments, and ensuring a smooth, positive journey from consultation to completion. Your proactive approach will empower patients to make informed decisions about their oral health while supporting the practice's operational excellence. This paid position offers an exciting opportunity to develop your career in a vibrant, patient-centered environment. Duties Welcome new and existing patients warmly into the practice and consult with existing patients about recommended treatment. Build lasting relationships between patients and Torrado Dental. Explain treatment options clearly, addressing patient questions with confidence and professionalism Coordinate with dental providers to ensure timely delivery of care and follow-up appointments Manage patient records accurately, including insurance details, treatment notes, and billing information Verify insurance coverage and assist patients with financial arrangements or payment plans Follow up with patients post-treatment to ensure satisfaction and address any concerns Support administrative tasks such as answering phones, confirming appointments Education & Experience High school diploma or GED Preferred:
Associate's or Bachelor's degrees in healthcare administration, business, or nursing Preferred:
2+ years of prior experience as a treatment coordinator in a dental or medical office Insurance Knowledge:
Navigating benefits, CDT codes, and copays. Financial Planning:
Discussing third-party financing and payment arrangements. Software Proficiency:
Familiarity with dental practice management systems Experience with Dental Terminology, Practice Management Software (Open Dental), Medical Billing/Insurance, HIPAA Compliance, and Customer Service, strongly preferred. Skills Proven experience in a medical or dental office setting, demonstrating excellent organizational skills Strong knowledge of medical terminology relevant to dental care and treatments Exceptional communication skills to explain procedures clearly and empathetically to patients Ability to support medical administrative functions efficiently in a fast-paced environment Familiarity with dental office workflows, insurance processing, and appointment scheduling software (OpenDental) Detail-oriented with a focus on accuracy in record keeping and data entry within the OpenDental system Positive attitude with a proactive approach to problem-solving and patient service excellence Physical Demands The below represents duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This role primarily requires prolonged periods of sitting at a desk and working on a computer (often cited as 80% of the time), but also involves frequent standing, walking, bending, stooping, squatting, and reaching. Lifting and Carrying :
Occasional light to moderate lifting is necessary, typically involving up to 15-35 pounds for tasks such as handling office supplies or accepting equipment deliveries. Dexterity and Vision :
Exceptional hand dexterity and typing skills are required for computer use and operating office machines. Specific vision abilities, such as close vision and the ability to adjust focus, are needed to read documents and computer screens. Communication:
Must be able to hear and communicate comfortably and clearly with patients and staff both in person and over the telephone. Work Environment:
The work environment for a dental front office coordinator is a professional, fast-paced medical/dental office or clinic setting. Key characteristics include:
Noise Level:
The noise level is usually mild, owing to general office activity and the operation of dental equipment when in clinical areas. Interactions:
There is frequent interaction with patients, doctors, and other staff members. The coordinator must maintain a professional demeanor, even under pressure or when dealing with anxious or ill patients. Potential Exposures:
While the treatment coordinator office is separate from the direct clinical area, there is occasional potential exposure to conditions common to a clinical environment, such as communicable diseases, blood or body fluids, toxic substances (e.g., cleaning chemicals), and low-level radiation from X-ray equipment. Safety and Regulations:
Adherence to strict safety guidelines and confidentiality standards (HIPAA and OSHA) is a critical part of the job. Pace:
The role involves managing multiple tasks concurrently This role is perfect for motivated individuals eager to grow their career in healthcare administration while making a meaningful difference in patients' lives. Join us and be part of a team that values dedication, professionalism, and compassionate care! Pay:
$25.00 - $31.00 per hour Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid sick time Paid time off Parental leave Work Location:
In person
