Full-Time Surgical Practice Front Desk Representative / Patient Coordinator

Full-Time Surgical Practice Front Desk Representative / Patient Coordinator Confidential Canton, OH 44718 $21

• $25 an hour
• Full-time $21
• $25 an hour
• Full-time We are a high-end, boutique Plastic Surgery and Medical Spa known for delivering concierge-level service to a discerning clientele who expect exceptional results and an elevated experience.

We are seeking an emotionally mature, results-driven professional who thrives in a fast-paced environment, leads by example, and is willing to take a hands-on approach to driving operational success.

This dual-role position is ideal for someone who is just as comfortable delivering a polished, high-touch front desk experience as they are managing the full lifecycle of patient coordination—from initial inquiry through surgical scheduling and post-operative follow-up.

You will be responsible for overseeing all day-to-day front desk operations while working closely with providers to coordinate procedures, optimize scheduling, and drive conversion from consultation to surgery—all while upholding our standards of professionalism, excellence, and profitability.

What You'll Do Front Desk & Office Operations:

Serve as the first point of contact, delivering a white-glove, concierge-level experience to every patient Manage daily front desk operations to ensure a seamless and efficient workflow Answer phones, respond to inquiries, and manage appointment scheduling Maintain a polished, professional front office environment Assist with inventory management and ordering Support overall office operations with a focus on service excellence and team performance

Patient Coordination & Surgical Scheduling:

Respond to all patient and prospective patient inquiries in a timely, professional manner Conduct pre-consultation screening and provide patient education Schedule consultations, procedures, and all pre

• and post-operative appointments Present and explain procedure costs, financing options, and the full surgical process Drive conversion by following up on leads, consultations, and unscheduled patients Collect surgical deposits and fees in accordance with practice protocols Coordinate with surgical facilities and confirm all procedure details Monitor and manage provider schedules, including operating room time, office hours, and changes Track referrals and assist with reporting as needed Ensure prior authorizations are completed when applicable What We're Looking For Core Attributes Emotionally mature with strong interpersonal instincts Highly professional, polished, and service-oriented Results-driven, proactive, and hands-on Sales-minded with the ability to convert inquiries into booked procedures Organized, detail-oriented, and dependable Calm under pressure with a positive, team-focused attitude Experience & Qualifications High school diploma or equivalent (college degree highly preferred) 3+ years of experience in a medical or surgical practice (plastic surgery strongly preferred) Minimum 2 years of front desk experience 2+ years of sales or patient conversion experience required Strong understanding of patient coordination and surgical scheduling workflows Proficiency in Microsoft Office (Word, Excel) and practice management software Knowledge of medical office systems, procedures, and patient confidentiality standards Excellent communication, organizational, and time management skills What You'll Get Competitive hourly compensation based on experience and qualifications Monthly performance-based bonuses tied to practice revenue and growth Medical, dental, and vision insurance 401(k) Paid time off Generous employee discounts on services and products A respectful, drama-free workplace with direct access to leadership Opportunity for growth into higher-level responsibilities Additional Requirements Must be legally authorized to work in the United States (no sponsorship available) Professional appearance and demeanor required Ability to work full-time, in-person, Monday through Friday If you're a capable, polished professional who can balance high-touch service with operational and sales performance—and you're looking to grow in a high-end, high-performance environment—we encourage you to apply.

Pay:

$21.00

• $25.

00 per hour

Benefits:

401(k) Bereavement leave Dental insurance Employee discount Free parking Health insurance On-the-job training Opportunities for advancement Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

medical practice: 3 years (Required) medical front desk: 2 years (Required)

Work Location:

In person