DEFINITION

Under immediate to general supervision, performs excellent customer services practices where clients and visitors will feel safe and welcomed in an inviting and comfortable environment. Guests will be treated with respect and dignity. The respective Clinic Navigation Manager, or Director of Outpatient Clinic Navigation supervises this position.

EDUCATION AND EXPERIENCE

High school diploma or GED or an equivalent competency. Experience in dealing with the general public in various and sometimes difficult situations while maintaining courtesy and diplomacy.

KNOWLEDGE AND SKILLS

Ability to work effectively and courteously with people from various cultures and backgrounds, and to exercise good professional judgment. Ability to communicate effectively, orally and written. Must be able to type, alphabetize, and demonstrate proficiency in general business correspondence. Able to follow oral and written instructions. Knowledge of telephone procedures, of spelling, punctuation, and grammar, of basic arithmetic, and of standard business letter forms. Able to operate office machines (computers, calculator, fax, copiers, etc.) Able to work within an integrated team setting to facilitate care by providing customer service, following agency workflows, scheduling appointments, and serving as a liaison between consumers and providers.

JOB DUTIES AND RESPONSIBILITIES

This position is responsible and held accountable for the following duties: Answers and directs phone calls and messages through the clinic. Greets and assists the consumer with paperwork and appointment check-in. Directs all consumers in the waiting room and throughout the clinic. Requests and gathers financial documents and uploads them into the Electronic Health Record. Manages efficient scheduling protocols and schedules appointment for all clinic providers based upon the agency workflows and provider requests. Manages med clinic. Takes vitals, seats consumer in med room and schedules return appointments. Follows Lighthouse Outpatient Procedure and Protocol for appointment reminders and schedule/calendar entries. Maintains documents and records in an orderly manner and files them quickly and accurately. Completes all agency documentation of services in a thorough, accurate and timely manner. Regular and predictable attendance is an essential job requirement. Employee must be willing and able to perform all job-related travel normally associated with this position. Must meet agency standards of productivity and fiscal responsibility. Must meet \"satisfactory\" expectations at any scheduled job performance evaluation, coaching and/or Performance Improvement Plans. Assessment and appraisal of quality of work will be evaluated through training, skill, chart review, or special purpose. Performs other reasonably related duties as assigned by the immediate supervisor or other management as requested. Must perform the specific job duties as listed above to meet position expectations. In addition, must possess skill in working cooperatively and effectively with clients, staff, management, and other professional and community groups; in exercising mature judgment in dealing with people; in presenting ideas clearly and accurately; in reading and comprehending the English language; and in communicating effectively, both orally and in writing.

BENEFITS

Benefits include: 100% employer-paid premiums for health, dental, life, and vision insurance; generous paid leave including PTO, sick, and agency holidays, employer matching 401K plan, and paid continuing education. 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Professional development assistance Vision insurance

Job Type:

Full-time Ability to commute/relocate : Reliably commute or planning to relocate before starting work (Preferred)

Work Location:

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