About Company:

Morrow County Health District is a non-profit Oregon Special District that offers many healthcare services at locations throughout the county. Although we're smaller than more urban healthcare systems, we offer a surprising range of services to care for our patients right here, close to home. With a hospital in Heppner; clinics in Heppner, Irrigon and Ione; an immediate care clinic in Boardman; ambulance services; and home health and hospice services, you can depend on us to provide exceptional care for you and your family. Morrow County Health District, through its entities Pioneer Memorial Hospital, Pioneer Memorial Clinic, Irrigon Medical Clinic, Boardman Immediate Care Clinic, Morrow County Ambulance, and Pioneer Memorial Home Health & Hospice, does not discriminate or deny access to services because of a person's race, color, sex, national origin, disability, religion, age, sexual orientation, or inability to pay. About the

Role:

The Reception/Front Desk position in a Home Health/Hospice care setting serves as the vital first point of contact for patients, families, and healthcare professionals, ensuring a welcoming and professional environment. This role is essential in managing communications, scheduling appointments, and coordinating information flow between patients and clinical staff to support seamless care delivery. The individual in this position will handle administrative duties such as managing patient records, processing referrals, and assisting with billing inquiries, contributing to the operational efficiency of the home health agency. By maintaining accurate and confidential documentation, the receptionist supports compliance with healthcare regulations and quality standards. Ultimately, this role plays a key part in enhancing patient satisfaction and supporting the overall mission of providing compassionate, high-quality home health services.

Minimum Qualifications:

High school diploma or equivalent. Previous experience in a receptionist or front desk role, preferably within a healthcare or home health environment. Proficiency in using office software such as Microsoft Office Suite and electronic health record (EHR) systems. Strong communication and interpersonal skills to interact effectively with diverse patient populations and healthcare staff. Ability to handle sensitive information with discretion and maintain patient confidentiality.

Preferred Qualifications:

Certification in Medical Office Administration or related field. Experience with home health care procedures and terminology. Familiarity with insurance verification and billing processes specific to home health services. Bilingual abilities, particularly in Spanish or other commonly spoken languages in the service area. Training in customer service or patient relations.

Responsibilities:

Greet and assist patients, visitors, and healthcare providers promptly and courteously, both in person and via telephone. Schedule and confirm patient appointments, coordinating with clinical staff to optimize care delivery and resource allocation. Manage patient intake processes, including verifying insurance information and collecting necessary documentation. Maintain and update patient records and databases accurately, ensuring confidentiality and compliance with HIPAA regulations. Handle incoming and outgoing correspondence, including emails, faxes, and mail, and direct inquiries to appropriate personnel. Assist with billing inquiries and coordinate with the billing department to resolve patient questions or issues. Support administrative tasks such as inventory management of office supplies and maintaining a clean, organized front desk area. Collaborate with clinical and administrative teams to facilitate smooth communication and operational workflows.

Skills:

The required skills such as effective communication and proficiency with office software are utilized daily to manage patient interactions and maintain accurate records, ensuring smooth front desk operations. Organizational skills are critical for scheduling appointments and coordinating with clinical teams to optimize patient care delivery. Attention to detail is essential when handling patient information and insurance documentation to maintain compliance with healthcare regulations. Preferred skills like bilingual communication enhance the ability to serve a diverse patient population, improving accessibility and patient satisfaction. 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