A Clinical Supervisor or Manager supervises staff and manages services in a clinical program. May provide clinical supervision for nursing, counseling or home health care staff. Works to ensure quality patient care. Trains and develops clinical staff and manages clinical program budgets.
UPMC Health Plan and WorkPartners is hiring a full-time EAP Clinical Manager to support our external client, Marywood University. Thisrole will be employed by UPMC but will work fully on-site at Marywood University. In this role, you will supervise clinic staff and provideclinical oversight to ensure high-quality counseling services. You will also mentor and supervise doctoral-level students completing theirclinical training, supporting their professional development and adherence to best practices. Additionally, you will partner closely withuniversity leadership, faculty, and the school board to enhance and expand counseling center services, ensuring they meet the evolving needsof the campus community. This role will serve as a key liaison to Marywood University leadership, advancing a transparent and collaborativeapproach to clinical operations in order to strengthen systems of care and promote the well-being of the student population. Theideal candidate for this position will hold a PhD or PsyD, be a licensed psychologist, and have a minimum of five years of leadership ormanagement experience. Experience working with student populations is strongly preferred.
Responsibilities:
PROBLEM SOLVING
Must be able to manage all aspects of clinical quality under the direction of the Director of Operations and theNational Service Center; Must be able to independently supervise the clinical operations of a complex employee assistance program with thehighest of ethical standards of confidentiality, while maintaining a practical balance with the needs of the organizations, Must havedemonstrable clinical diagnostic and supervisory skills to assess client need and counselor skill; Must be familiar with the development andimplementation of brief therapy methodology and solution planning; Must be able to establish a climate of trust and communicate effectivelywith a broad range of staff and clients from diverse social, cultural, and economic backgrounds and levels of responsibility. Skills arerequired in quality management and an ability to communicate quality data to staff to affect improved operations.
PROVIDE DIRECTSERVICE
Provide intake, assessment, referral, and short-term counseling for employees and/or family members with personal, work-related, orcareer issues. Maintain confidential records for each client, and maintain ongoing case management and follow up in accordance with allrelevant policies. Provide manager consultations to all accounts, specifically the handling of conduct, performance, and high risk issuesand employees. Complete special projects as requested by the Director. Design and implement special projects in response to identifiedproblem areas. Provide CISD's and trainings on account sites as needed to back-up LifeSolutions staff Responsible for the LifeSolutionsOn-call Team and participates as a member in rotation for service delivery.
MAINTAIN QUALITY ASSURANCE MECHANISMS
Maintain primaryresponsibility for LifeSolutions quality improvement program including annual program review, identification of key metrics, management ofall quality data, quality data analysis and reporting. Responsible for annual review and program modification. Oversees quality initiativesacross all departments of LifeSolutions. Collaborates on research activities within LifeSolutions. Coordinates with Community Care qualityprogram managers along with Insurance Service Division Compliance and Quality Program staff.
CLINICAL STAFF MANAGEMENT
Recruit andhire new staff Provide clinical supervision and performance management of EAP specialists and Casuals. Train new staff and oversee ongoingtraining of staff in coordination with the Clinical Director and LifeSolutions goals and objectives.
SUPERVISE EAP SPECIALISTS ANDCASUALS
Provide direct clinical supervision to EAP Specialists and Casuals as assigned. Supervise documentation systems of the assignedspecialists, assuring a consistent level of accurate and timely documentation of all clinical cases. Supervise clinical cases anddocumentation of EAP cases as assigned, including quality assurance and supervising case handling of red flag cases. Assist in the provisionof in-service training, including obtaining appropriate external presenters and use of internal staff. Design individualized staffdevelopment plans for each assigned staff member, based upon individualized needs for each specialist. Plan, develop and implement clinicalprocedures of EAP, in consultation with Director, EAP Clinical Operations, and recommend policy revisions as necessary.
Qualifications:
A minimum of a Masters degree in Psychology, Social Work, or related behavioral sciencewith an emphasis in clinical operations within a behavioral health care organization. Preference will be given to thosewith a PhD or PsyD. Psychologist licensure is strongly preferred. 5 years of progressivemanagement experience in behavioral health care clinical ops with a strong background in managed care and/or EAP service delivery. Prior experience working with student populations is a bonus. Ability to utilize Excel and Microsoft OfficeSuite is required.
Licensure, Certifications, and Clearances:
State licensure is required. UPMC is an Equal Opportunity Employer/Disability/Veteran
