Responsibilities:

PROBLEM SOLVING

Must be able to manage all aspects of clinical quality under the direction of the Director of Operations and the National Service Center; Must be able to independently supervise the clinical operations of a complex employee assistance program with the highest of ethical standards of confidentiality, while maintaining a practical balance with the needs of the organizations, Must have demonstrable clinical diagnostic and supervisory skills to assess client need and counselor skill; Must be familiar with the development and implementation of brief therapy methodology and solution planning; Must be able to establish a climate of trust and communicate effectively with a broad range of staff and clients from diverse social, cultural, and economic backgrounds and levels of responsibility. Skills are required in quality management and an ability to communicate quality data to staff to affect improved operations.

PROVIDE DIRECT SERVICE

Provide intake, assessment, referral, and short-term counseling for employees and/or family members with personal, work-related, or career issues. Maintain confidential records for each client, and maintain ongoing case management and follow up in accordance with all relevant policies. Provide manager consultations to all accounts, specifically the handling of conduct, performance, and high risk issues and employees. Complete special projects as requested by the Director. Design and implement special projects in response to identified problem areas. Provide CISD's and trainings on account sites as needed to back-up LifeSolutions staff Responsible for the LifeSolutions On-call Team and participates as a member in rotation for service delivery.

MAINTAIN QUALITY ASSURANCE MECHANISMS

Maintain primary responsibility for LifeSolutions quality improvement program including annual program review, identification of key metrics, management of all quality data, quality data analysis and reporting. Responsible for annual review and program modification. Oversees quality initiatives across all departments of LifeSolutions. Collaborates on research activities within LifeSolutions. Coordinates with Community Care quality program managers along with Insurance Service Division Compliance and Quality Program staff.

CLINICAL STAFF MANAGEMENT

Recruit and hire new staff Provide clinical supervision and performance management of EAP specialists and Casuals. Train new staff and oversee ongoing training of staff in coordination with the Clinical Director and LifeSolutions goals and objectives.

SUPERVISE EAP SPECIALISTS AND CASUALS

Provide direct clinical supervision to EAP Specialists and Casuals as assigned. Supervise documentation systems of the assigned specialists, assuring a consistent level of accurate and timely documentation of all clinical cases. Supervise clinical cases and documentation of EAP cases as assigned, including quality assurance and supervising case handling of red flag cases. Assist in the provision of in-service training, including obtaining appropriate external presenters and use of internal staff. Design individualized staff development plans for each assigned staff member, based upon individualized needs for each specialist. 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EAP Clinical Manager - Marywood University, UPMC