Patient Care Coordinator

Summary Statement Ability Prosthetics & Orthotics has served patients in Pennsylvania and Maryland for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy—combining the strength of a global innovator with the relationships and responsiveness of a local clinic. We are currently looking for a Patient Care Coordinator (PCC) for our Mechanicsburg and Harrisburg, PA offices. Our PCCs are the backbone of each patient visit, ensuring that scheduling, documentation, and day-to-day operations run smoothly. From greeting patients to managing clinic logistics, you play a key role in delivering a positive care experience. Duties & Responsibilities Provide administrative support at the front desk at assigned locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
Effectively schedule and/or modify patient appointments. ​Ensure customers receive the best service possible and concerns are satisfactorily resolved. ​Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate. ​Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate. ​Perform initial insurance verfications. ​Create patient account profile in the Medical Record system. ​Maintain a clean office work environment. ​Accept payments from patients as appropriate. ​Comply with Corporate Compliance and HIPAA responsibilities. Potentially attend training in Hanover or Lancaster once or twice as needed. ​Perform other duties and special projects as assigned.​ Qualifications High school diploma or equivalent.
Proficient in MS Office and databases.
Strong communication and interpersonal skills.
Excellent multitasking and time management skills.
Office administrative experience, preferably in a medical office.
Strong attention to detail and accuracy.
Insurance knowledge including Medicare.
Customer service experience.
Benefits Medical
Vision
Dental
Health savings accounts with employer contribution
Flexible spending account options
Company-paid life insurance policy
Paid time off
Company holidays
Floating holidays
100% company-paid short & long-term disability
401k match up to 3.5%