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UnitedHealth Group
Clinical Administrative Coordinator - CSGP Inbound Call Center
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What they do
A Clinical Coordinator coordinates operations and oversees medical assisting staff in a clinic or medical department. Responsibilities include supervision of day-to-day operations, management of business aspects, HR duties within the team.
$65,571 / year median in the U.S.
+23% projected growth
Job Description
This position is National Remote. You'll enjoy the flexibility to telecommute
- from anywhere within the U.
- Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 7:00am
- 7:00pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 2 weeks of paid training. The hours during training will be 8:30am
- 5:00pm CST, Monday
- Friday.
Primary Responsibilities:
Initiates prior authorizations for outpatient medication injectables so members can receive medication in a timely manner Take calls from providers regarding chemotherapy and specialty medication injectables as well as verifying HIPAA Take calls from providers and enter services that they are requesting into the system Must have accurate documentation and meet weekly metrics Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of experience in health insurance OR medical billing Experience working with key performance indicators (average handle time, contacts per trans hour, quality, etc) 1+ years of experience taking 40+ calls in a high-volume call center environment Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications Ability to work Monday- Friday, in an 8-hour shift schedule during our normal business hours of 7:00am
- 7:00pm CST.
Preferred Qualifications:
1+ years of experience working withICD 10, CPT & HCPS
codes Professional experience in a clerical OR administrative support related role Pharmacy experience including working knowledge of prescription drug names Experience working with Microsoft Word (creating, editing, saving documents) Experience working with Microsoft Excel (creating, editing, saving spreadsheets) Knowledge of medical terminologyTelecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.- All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.
- $32 per hour based on full-time employment.
Application Deadline:
This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes- an enterprise priority reflected in our mission.