Core Responsibilities:

Serve as the internal and client-facing subject matter expert for Visa Disputes Optimization, including use cases, client pain points, and expected outcomes\nEvangelize the VDO offering across VCA segment teams and broader Visa partners to expand awareness and build a strong pipeline\nPartner with segment leads, account executives, and Client Services to identify, shape, and advance client opportunities\nLead consultative sales efforts by diagnosing client needs and positioning tailored VDO solutions\nDevelop ROI frameworks, sales collateral, and executive-ready narratives that clearly articulate value\nSupport the full commercialization lifecycle, including opportunity qualification, solutioning, pricing input, and proposal development\nCoordinate closely with the VDO delivery team to ensure strong alignment between what is sold and what is delivered\nBuild and manage a robust pipeline of opportunities with accountability for sales goals and offering scale\nCollaborate across Risk, Product, Client Services, and other Visa teams to align priorities and bring integrated solutions to clients\nProduce insights and recommendations that improve client disputes performance and operational outcomes\nAct as a thought leader on disputes by identifying market trends, client needs, and opportunities to evolve the offering\nSupport or lead client engagements as needed to strengthen market credibility and delivery quality

Core Capabilities:

Subject Matter Expertise:

Deep understanding of disputes management, operations, and optimization strategies\nAbility to translate complex concepts into clear business implications\nStrong credibility with clients and internal stakeholders

Consultative Selling:

Ability to identify client needs and position tailored solutions\nExperience building ROI-driven business cases and sales narratives\nStrong relationship-building skills across client and internal stakeholders Problem Solving Structured, analytical approach to identifying key drivers of client challenges\nAbility to convert insights into actionable recommendations

Collaboration:

Proven ability to operate in a highly matrixed environment\nStrong cross-functional partnership and influence skills

Customer Centricity:

Deep understanding of client pain points in disputes and post-transaction servicing\nAbility to connect Visa capabilities to client business outcomes

Executive Communication:

Strong executive presence and storytelling skills\nAbility to develop and deliver clear, compelling presentations for senior audiences This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications Basic Qualifications:

10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a

PhD Preferred Qualifications:

12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD\nDemonstrated expertise in disputes, chargebacks, or post-transaction risk/operations\nExperience in payments, financial services, fintech, or management consulting\nProven ability to commercialize solutions and drive revenue growth\nExperience partnering across sales, product, and delivery teams\nStrong client-facing experience, including opportunity shaping and executive presentations\nAbility to engage credibly with client leaders across risk, operations, and servicing functions\nStrong analytical and financial acumen, including ROI modeling\nSelf-motivated, results-oriented, and able to manage multiple priorities\nExcellent communication, storytelling, and collaboration skills U.S. Applicants Only The estimated salary range for this positionis $151,600 to $257,000 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.

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