ID 2026-31872

# Positions 1 Job Location US-IL-Geneva Telecommute Location-Specific Position FT/PT Full-Time Category Medical Office Professionals Why Us? With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom. Could This Be For You? In this role, you'll play a pivotal role in ensuring a seamless experience for patients, staff, and referral sources by managing front office operations efficiently. The ideal candidate will have a background in front desk or reception work with strong communication skills and computer proficiency.

Your Impact Patient Reception:

Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area\n

Patient Intake:

Verify and update patient demographics and insurance details during check-in; handle walk-in registrations\n

Financial Transactions:

Collect patient payments, including deductibles, copays, and co-insurance at the front desk\n

Appointment Scheduling:

Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.\n

Patient Support:

Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.\n

Administrative Assistance:

Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.\n

Record Maintenance:

Ensure accurate and complete electronic health records for all patients. Minimum Qualifications High school diploma or equivalent combination of education and experience required.\nBe at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred. Hanger will administer the Talent Sorter as part of the selection process\nLess than one year of customer service, administrative or related experience required.\nExperience in a receptionist position or experience with medical front office procedures preferred.\nMust have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures. Additional Success Factors Strong interpersonal, oral (including telephone) and written communication skills.\nAbility to key 30 words per minute with accuracy required.\nAbility to work with handicapped individuals.\nUnderstanding of Alpha filing system.\nUnderstanding of medical reimbursement and terminology and an understanding of front office (receptionist) duties preferred.\nAbility to use a computer, including Windows-based software and e-mail.\nAbility to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.\nAct with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.\nKeep the patient at the center of everything that you do, building lifelong trust.\nFoster open collaboration and constructive dialogue with everyone around you.\nContinuously innovate new solutions, influencing and responding to change.\nFocus on superior outcomes, and calibrate work processes for outstanding results. (Illinois State Only) Pay range of $20.00- $23.00/hour(or salary range) + benefits. This pay range is posted to comply with State Law. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables. Our Investment in You Competitive Compensation Packages\n8 Paid National Holidays & 4 additional Floating Holidays\nPTO that includes Vacation and Sick time\nMedical, Dental, and Vision Benefits\n401k Savings and Retirement Plan\nPaid Parental Bonding Leave for Parents\nGenerous Employee Referral Bonus Program\nMentorship Programs- Mentor and Mentee Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. 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